Senior Application Support Specialist

hace 17 horas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Team Overview

We are seeking a highly skilled and experienced individual to join our Level 3 Application Support team as a Senior Application Support Specialist.

Key Responsibilities

  • To provide expert-level support for Citi's proprietary technologies, investigating and resolving medium to complex incidents in a timely and efficient manner.
  • To work collaboratively with Level 1 and Level 2 support teams to improve resolution rates, efficiency targets, and organizational Service Level Agreements.
  • To conduct thorough post-mortem analysis of major incidents, develop executive briefings, and drive service improvements to prevent repeat occurrences.
  • To communicate effectively with operations, technology groups, and finance/business partners on a regional or global basis.
  • To develop a comprehensive understanding of how Applications Support contributes to achieving business goals and interact with software vendors to provide best solutions to business problems.

Qualifications

  • Basic knowledge of Unix and Linux commands.
  • Proficiency in managing ticketed query systems and experience with ServiceNow (ITIL).
  • Advanced English language skills.
  • Experience handling ETL processes and proficient in SQL.
  • Working experience supporting relational databases - Oracle, Microsoft SQL.
  • Good expertise in database level analysis to trace issues to closure.
  • Extensive experience in writing complex and efficient SQL DML statements.
  • Hands-on experience with scheduling tools (Autosys or others).
  • Experience in Incident, Problem Management: Incident tracking & reporting.
  • Exposure to Big Data (Spark, HDFS, Hive) is a plus.

Job Details

  • Job Family Group: Technology
  • Job Family: Applications Support
  • Time Type: Full time

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We value diversity and inclusion and are committed to creating a workplace that reflects the communities we serve.



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