Application Management Support Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo
Job Description

We are seeking a skilled Application Management Support Specialist to join our team in Heredia, Costa Rica.

Position Overview

The successful candidate will be responsible for monitoring and validating backups, ensuring sufficient disk space, and troubleshooting server and database availability issues.

Key Responsibilities

  • Monitor and validate all backups steps, including creation, storage, and duration.
  • Validate database space and research root cause if any significant variance is observed.
  • Monitor availability of servers and databases and troubleshoot if any are found down.
  • Monitor performance counters, check fragmentation, and rebuild/reorganize indexes when needed.
  • Monitor log information, troubleshoot database issues, and escalate issues related to other teams.
  • Identify security issues, failed logins, security breaches, policy violations, and troubleshoot and escalate as needed.
  • Career planning: Ensure sufficient space, memory, etc. is allocated for periods such as 3, 6, 12 or 18 months.

Requirements

  • 5+ years of experience working in the information technology sector.
  • Working knowledge of virtualization, VMWare, or equivalent.
  • Jira experience or any other experience working with tickets/request.
  • Must document everything.

Preferred Qualifications

  • Experience with network administration or system administration.

Education Requirements

  • Bachelor's degree or equivalent work experience.

About NTT DATA Services

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.



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