Application Support Senior Technical Analyst

hace 17 horas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Overview

The Application Support Senior Technical Analyst plays a critical role in ensuring the stability, efficiency, and effectiveness of Citi Applications.

Key Responsibilities:

  • Provide technical support for users of Citi Applications, resolving issues quickly to minimize downtime.
  • Drive improvements to application stability, efficiency, and effectiveness through proactive monitoring and analysis.
  • Develop and maintain technical documentation to ensure seamless knowledge transfer and support.
  • Assess risks and impacts of production issues and escalate to management in a timely manner.
  • Partner with development and production support areas to prioritize bug fixes and tooling requirements.
  • Engage in post-implementation analysis to ensure successful system design and functionality.
  • Ensure adherence to essential procedures and help define operating standards and processes.
  • Liaise between users, technology groups, and vendors to resolve complex issues.
  • Raise problems to appropriate teams while adhering to Service Level Agreements.
  • Advise and coach new or lower-level analysts to enhance team capabilities.

Requirements:

  • 5-8 years of experience in Application Support with some programming language expertise.
  • Advanced execution capabilities, adaptability, and analytical skills.
  • Effective communication and diplomacy skills to explain technical issues clearly.
  • Demonstrated issue tracking and reporting skills using tools.
  • Knowledge of problem management tools and good all-round technical skills.
  • Able to plan and organize workload, communicate clearly, and share information effectively.

Education and Skills:

  • Bachelor's/University degree or equivalent experience.
  • Fluency in English and Spanish.
  • Mandatory technical knowledge: Oracle PL-SQL, WebSphere ND, IHS, Linux RHEL 6 and 7, Windows Server 2012 (and above), and IIS 8.5 (and above).
  • Nice-to-have skills: SQL T-SQL, JAVA, .NET, C#, HTML, JavaScript, Shell Script, MQ Series, TomCat, RLM, TFS, Jenkins, GIT Bucket, and C++.


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