Application Support Senior Technical Analyst
hace 17 horas
Overview
The Application Support Senior Technical Analyst plays a critical role in ensuring the stability, efficiency, and effectiveness of Citi Applications.
Key Responsibilities:
- Provide technical support for users of Citi Applications, resolving issues quickly to minimize downtime.
- Drive improvements to application stability, efficiency, and effectiveness through proactive monitoring and analysis.
- Develop and maintain technical documentation to ensure seamless knowledge transfer and support.
- Assess risks and impacts of production issues and escalate to management in a timely manner.
- Partner with development and production support areas to prioritize bug fixes and tooling requirements.
- Engage in post-implementation analysis to ensure successful system design and functionality.
- Ensure adherence to essential procedures and help define operating standards and processes.
- Liaise between users, technology groups, and vendors to resolve complex issues.
- Raise problems to appropriate teams while adhering to Service Level Agreements.
- Advise and coach new or lower-level analysts to enhance team capabilities.
Requirements:
- 5-8 years of experience in Application Support with some programming language expertise.
- Advanced execution capabilities, adaptability, and analytical skills.
- Effective communication and diplomacy skills to explain technical issues clearly.
- Demonstrated issue tracking and reporting skills using tools.
- Knowledge of problem management tools and good all-round technical skills.
- Able to plan and organize workload, communicate clearly, and share information effectively.
Education and Skills:
- Bachelor's/University degree or equivalent experience.
- Fluency in English and Spanish.
- Mandatory technical knowledge: Oracle PL-SQL, WebSphere ND, IHS, Linux RHEL 6 and 7, Windows Server 2012 (and above), and IIS 8.5 (and above).
- Nice-to-have skills: SQL T-SQL, JAVA, .NET, C#, HTML, JavaScript, Shell Script, MQ Series, TomCat, RLM, TFS, Jenkins, GIT Bucket, and C++.
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