Technical Applications Specialist
hace 2 meses
The Applications Support Analyst is a pivotal role within Citi's technology function. This position requires an individual with a strong analytical mindset, excellent problem-solving skills, and the ability to work independently with minimal supervision.
Key Responsibilities:
- Provide technical and business support to Citi's application users, leveraging a deep understanding of support procedures and concepts, as well as basic knowledge of other technical areas.
- Develop a comprehensive understanding of how various aspects of application support contribute to achieving business goals.
- Act as a liaison between users, technology groups, and vendors, ensuring seamless communication and issue resolution.
- Participate in disaster recovery testing and make evaluative judgments based on analysis of factual information.
Requirements:
- 2-5 years of experience in application support or a related field.
- Basic knowledge of application support procedures, concepts, and other technical areas.
- Strong analytical and problem-solving skills, with the ability to exercise independence of judgment and autonomy.
- Excellent communication and diplomacy skills, with the ability to persuade and influence stakeholders.
Education:
Bachelor's/University degree or equivalent experience
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the EEO is the Law poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
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