High-Level Emergency Response Specialist

hace 2 días


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo
Job Summary

We are seeking a highly skilled and experienced High-Level Emergency Response Specialist to join our team at Bosch Service Solutions Costa Rica. This role is responsible for providing exceptional customer service to luxury vehicle owners, handling emergency situations with professionalism and expertise.

About the Role

This position involves answering emergency incoming calls, monitoring live feeds to identify emergencies, and responding accordingly based on the specific scenario. The successful candidate will provide support to the Police when a vehicle is reported stolen, following established protocols. They will also assist customers in any type of emergency, connecting them with the relevant entities such as Law Enforcement, 911, or Emergency Services.

Key Responsibilities
  • Provide excellent customer service over the phone to luxury vehicle owners
  • Monitor live feeds to identify emergencies and respond accordingly
  • Provide support to the Police when a vehicle is reported stolen
  • Assist customers in any type of emergency and connect them with relevant entities
Qualifications
  • Minimum of High School Diploma
  • 2-3 years of experience working in a call center environment
  • Excellent communication skills, both verbal and written
  • Proficient in Microsoft Office and web-based applications
  • Ability to work effectively without supervision
  • Strong interpersonal skills, leadership, empathy, and organizational skills
  • Emotional resilience, ability to remain calm and composed while dealing with distressed callers
  • English proficiency (C1 level)
Compensation and Benefits

The estimated salary for this role is $45,000 - $60,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional growth and development.



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