Senior Technical Support Specialist for Modern Applications

hace 2 días

San Francisco, Heredia, Costa Rica Citi A tiempo completo

**Job Overview**:

Citi seeks a skilled and experienced technical support specialist to join our team in supporting modern applications. This role requires strong analytical and problem-solving skills, with the ability to effectively communicate technical information to both technical and non-technical stakeholders.

**Responsibilities:**

  • Develop and maintain comprehensive technical support documentation to ensure that all relevant information is readily available to team members and stakeholders.
  • Perform daily checks, continuous monitoring, and regional handovers to identify potential issues before they escalate.
  • Adhere to established Service Level Agreements while promptly raising problems to relevant technology and business teams.
  • Conduct same-day risk reconciliations to mitigate potential risks and ensure compliance with organizational policies.
  • Apply a sharp risk lens when assessing production issues, considering their impact on the organization, and escalating them to business and technology management in a timely manner.
  • Serve as a liaison between internal technology groups, vendors, and other stakeholders to ensure effective communication and collaboration.
  • Maintain accurate storage and archiving procedures to ensure compliance with regulatory requirements and organizational standards.

**Qualifications:**

  • Minimum 5 years of experience in an Application Support role, with a proven track record of delivering high-quality results in a fast-paced environment.
  • A primary skill set that includes at least two of the following: ECS (Open Shift), Kibana, Oracle, Unix Shell Scripting.
  • A secondary skill set that includes Bigdata (Arcadia, Impala), Autosys scheduling, ServiceNow, SQL.
  • Experience with programming languages and a willingness/ability to learn new technologies.
  • Advanced execution capabilities, including adaptability, flexibility, and the ability to adjust quickly to changes and re-prioritization.
  • Effective written and verbal communication skills, including the ability to explain complex technical issues in simple terms that non-technical staff can understand.
  • The ability to share information effectively with other support team members and technology teams.
  • A bachelor's/university degree or equivalent experience.
  • Intermediate/advanced English language proficiency.

**Benefits:**

Citi offers a competitive compensation package, including benefits and perks that promote work-life balance and professional growth.

**Note:** Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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