Technical Applications Support Manager for Large-Scale Projects
hace 2 días
**Overview**:
Citi is a leading global bank seeking an experienced Technical Applications Support Manager to lead our teams in delivering exceptional services. As a key member of our technology organization, you will play a critical role in ensuring the smooth operation of our applications and driving strategic functional decisions.
**Key Responsibilities**:
The successful candidate will be responsible for partnering with multiple technology teams to ensure seamless integration of functions and meeting business goals. You will analyze existing system logic, identify problems, and recommend solutions that drive business value. Additionally, you will provide expertise in apps support, work closely with Product Owners, Business Analysts, and Systems Analysts to determine and document system impacts and support requirements.
**Leadership and Collaboration**:
You will act as an advisor or coach to new or lower-level analysts, allocate work effectively, and directly impact the business by influencing strategic functional decisions through advice, counsel, or provided services. Your strong communication and diplomacy skills will enable you to persuade and influence others, ensuring successful project outcomes.
**Qualifications and Skills**:
To succeed in this role, you will need 6-10 years of experience in technical applications support, practical problem-solving, and strategic thinking skills. Demonstrated leadership, interpersonal, and relationship-building skills are essential, along with a service-oriented attitude and ability to work in a fast-paced environment. Proficient use of basic technical tools and systems, as well as good interpersonal and communication skills, are also required.
**Education and Certifications**:
A Bachelor's/University degree is mandatory, while a Master's degree is preferred. We offer a comprehensive benefits package and are committed to diversity, equity, and inclusion in the workplace.
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