Technical Lead

hace 6 horas

San Francisco, Heredia, Costa Rica Citi A tiempo completo

About the Role:

The Technical Lead - Application Support Specialist plays a crucial role in ensuring the smooth operation of Citi Applications, providing technical and business support to users across various teams.

Key Responsibilities:

  • Utilizing a deep understanding of apps support procedures and concepts, as well as basic knowledge of other technical areas, to field issues and queries from stakeholders, provide short-term resolutions, and work with relevant technology partners for long-term remediation.
  • To develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors.
  • Participates in disaster recovery testing.
  • Makes evaluative judgments based on analysis of information; resolves problems by identifying and selecting solutions, cooperating with Development colleagues to prioritize bug fixes and support tooling requirements.
  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
  • Exchanges ideas and information.
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

Requirements:

  • 6-9 years' experience in Application Support role, system engineer or system support engineer.
  • Previous experience or interest in standardization of procedures and practices.
  • Basic Business knowledge/understanding of financial markets and products.
  • Understanding of how own sub-function integrates within the function and commercial awareness.
  • Knowledge/experience of problem Management Tools.
  • Evaluates (sometimes complex) situations using multiple sources of information, developed communication and diplomacy skills to persuade and influence.
  • Good customer service, communication, and interpersonal skills.
  • Ability to work in an Offshore/Onsite environment.
  • Worked on Incident management and tracking tools.
  • Consistently demonstrates clear and concise written and verbal communication skills.
  • Knowledge of issue tracking and reporting using tools.
  • Effectively share information with other support team members and with other technology teams.
  • Ability to work under high-pressure situations and effectively prioritize in a highly dynamic work environment that includes a global focus.
  • Ability to plan and organize workload.
  • Technical skills on AIX, Linux, Oracle.
  • Messaging: Supporting MQ and NDM.
  • Experience in Autosys Job Scheduling and setup.
  • Basic understanding of network topology, Firewalls, and Load balancers.
  • Deployment Tools: Have worked on enterprise 1-click deployment tools.
  • Bachelor's/University degree or equivalent experience.
  • Intermediate/advanced English.

About Us:

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Technical Operations Lead

    hace 6 días

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job OverviewThe Technical Operations Lead will play a crucial role in ensuring the stability and efficiency of Citi's technology infrastructure. This individual will work closely with internal teams to identify and resolve complex technical issues, and develop strategies to prevent similar problems from arising in the future.Main ResponsibilitiesTo lead...

  • Technical Front-end Developer Lead

    hace 6 horas

    San Francisco, Heredia, Costa Rica 360Training A tiempo completo

    Company OverviewWe are a leading provider of online training solutions and are seeking an experienced Technical Front-end Developer Lead to join our team.Job DescriptionAs a Technical Front-end Developer Lead, you will be responsible for leading the development and maintenance of front-end storefronts using Drupal and managing the transition to a headless...

  • Software Engineering Lead

    hace 4 días

    San Francisco, Heredia, Costa Rica Hangar Worldwide A tiempo completo

    About the RoleAt Hangar Worldwide, we are seeking a highly skilled Software Engineering Lead - Technical Architect to join our team. This is a key leadership position responsible for driving the technical direction of our software development projects.Key ResponsibilitiesTechnical Leadership: Provide technical guidance and oversight to ensure that all...

  • Technical Lead

    hace 6 horas

    San Francisco, Heredia, Costa Rica Stryker A tiempo completo

    About the RoleWe are seeking an experienced Technical Lead to join our team in a critical infrastructure and security role. As a key member of our organization, you will be responsible for providing technical oversight and leadership to ensure the security and integrity of our systems.

  • Technical Data Support Lead

    hace 7 días

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About UsExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are proud to have been named one of the 100 Best Companies to work for by FORTUNE and listed as one of the 100 'World's Most Innovative Companies' by Forbes Magazine.Job DescriptionAs a...

  • Technical Systems Integration Lead

    hace 6 horas

    San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    Job Summary:">We are seeking a highly skilled Technical Systems Integration Lead to join our team at Moody's. As a key member of our IT department, you will be responsible for overseeing the integration and implementation of complex IT projects.">About the Role:">The ideal candidate will have strong technical knowledge of integrating and testing large,...

  • Technical Front-End Lead Position

    hace 1 día

    San Francisco, Heredia, Costa Rica Hangar Worldwide A tiempo completo

    Job Description:We are a globally recognized technology and design solutions company, part of the Omnicom Group, a world leader in marketing communications. Our focus is on tackling digital challenges for renowned agencies and brands.As our Technical Front-End Lead, you will work closely with clients, developers, system administrators, project managers,...

  • Senior Technical Lead

    hace 5 días

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    **Job Overview**:Citi is seeking a highly skilled Senior Technical Lead to join our Data Consumption Workbench (DCW) team. As a key member of our global BAU Technical Team, you will be responsible for leading technical initiatives, collaborating with users and technology teams, and ensuring the smooth operation of our production environment.**Key...

  • Senior Technical Program Lead

    hace 2 días

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job SummaryWe are seeking a highly experienced Senior Technical Program Lead to join our cloud engineering team. The ideal candidate will have a strong background in program management, technical leadership, and cloud technologies.About the RoleThe Senior Technical Program Lead will be responsible for leading multiple programs simultaneously, driving...

  • Lead Technical Solutions Architect for Enterprise Platforms

    hace 1 día

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company OverviewExperian, a global leader in consumer and business credit reporting, is committed to empowering individuals and organizations with actionable insights. Our mission-driven team focuses on providing innovative solutions that drive financial inclusion and stability.Job DescriptionWe are seeking a highly skilled Lead Technical Solutions Architect...

  • Computer Engineering Student

    hace 7 días

    San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    **About Us**At IBM, we're not just a company – we're a catalyst for progress. As a global leader in technology and consulting, we're shaping the future of business and society. Our team is dedicated to creating innovative solutions that drive growth, improve lives, and make a positive impact on the world.**Job Overview**We're seeking a talented Computer...

  • Technical Project Lead for Cisco UCCE Solutions

    hace 5 días

    San Francisco, Heredia, Costa Rica Ttec A tiempo completo

    Overview: TTEC Digital is a leading global customer experience technology and services company. We design, implement, and deliver transformative customer experiences for iconic brands.TTEC Digital seeks an experienced Senior Technical Project Manager to lead our Cisco IX Systems Integrations team. This role offers a telecommuting opportunity for individuals...

  • Cybersecurity Technical Lead

    hace 1 día

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Summary:We are seeking an experienced Cybersecurity Technical Lead to join our team and provide comprehensive support for our organization's Microsoft Defender suite, as well as Microsoft Intune and Autopilot.About the Role:This is a permanent home-based role in Costa Rica where you will play a crucial role in safeguarding our systems and data from...

  • Technical Support Engineering Lead

    hace 1 día

    San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **Job Overview**At Cloud Software Group, we're seeking a highly skilled Technical Support Engineer to join our dynamic team. As a key member of our technical support department, you will play a vital role in delivering exceptional customer experiences by providing expert-level technical support for our software solutions.**Key Responsibilities:**Analyze and...

  • Technical Operations Team Lead for Customer Service

    hace 6 días

    San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company OverviewBosch Group is a leading global supplier of Business Process Outsourcing solutions, leveraging the latest technology and Internet of Things to deliver innovative services. With over 9,000 associates across 27 locations, we support international customers in more than 35 languages.Job DescriptionThe Technical Operations Team Lead will serve as...

  • Technical Quality Assurance Lead for Cloud and Data Solutions

    hace 7 días

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Overview:">At Experian, we are the world's leading global information services company. We empower consumers and our clients to manage their data with confidence, helping them take financial control and access financial services. Our team is transforming data into solutions that facilitate transactions, ensure financial safety, and improve the financial...

  • Senior Adobe AEM Technical Lead

    hace 1 día

    San Francisco, Heredia, Costa Rica Bairesdev A tiempo completo

    BairesDev OverviewWe're proud to be one of the fastest-growing companies in Latin America and a welcoming employer. With over 3500 employees in 27 countries, we serve world-class clients from start-ups to Fortune 500 companies.To consistently deliver high-quality solutions, we only hire the Top 1% of IT talent and nurture their growth on exciting projects...

  • Data Analytics Lead

    hace 1 día

    San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    Job SummaryWe are seeking a highly skilled Data Analytics Lead to join our team at Moody's. As a key member of our analytics team, you will be responsible for leading the assessment of current processes, documenting business and technical requirements, and creating sophisticated analytics solutions to support key business decisions.Key ResponsibilitiesLead...

  • Strategic Operations Lead

    hace 4 días

    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    About UsSgf Global is a forward-thinking organization that prides itself on delivering innovative solutions.Job SummaryWe are seeking an experienced Strategic Operations Lead to support all phases of projects from inception through completion.Key ResponsibilitiesAct as primary contact for project activities, leading project review sessions with stakeholders...

  • Lead Technical Support Operations Manager

    hace 3 días

    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Company Overview">At ServiceNow, we're a company that's making the world work for everyone through our technology. Our people are what make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. We're an ambitious team of change makers who have a restless curiosity and a drive for...