Technical Support Associate for IT Services
hace 3 semanas
At Sysco Costa Rica, we offer a competitive salary of $50,000 per year.
Job DescriptionServe as the initial point of contact within our Service Desk team, providing level 0 and level 1 technical support to our associates and internal customers via phone calls, live chat support, and managing non-critical single user escalation requests. Key Responsibilities include:
- Addressing and resolving reported non-major incidents and requests
- Logging all incidents and requests in ServiceNow
- Reassigning tickets to other support groups when First Call Resolution is not possible
- Creatings a positive customer support experience and building strong relationships through clear problem understanding, ensuring timely resolution or escalation, and handling customers with a consummately professional attitude
To succeed in this role, you will need:
- 1 year of experience in a Service Desk or similar environment
- Experience with ServiceNow ITSM usage and workflows
- Exceptional customer support and interpersonal skills
- Excellent written and verbal communication (with a focus on listening) and superior telephone etiquette
- Bilingual – English and Spanish
- Able to multi-task and open to assigned flexible hours and on-call rotation
We offer a comprehensive benefits package, including:
- Hybrid work arrangement: Work from home 3 days a week and spend 2 days in the office
- Private Medical Insurance
- Life Insurance
- Personal Day Off
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