Amazon Support Services Costa Rica Srl: Physical Stores Support Team Senior Associate Role

hace 5 días


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo
Job Summary

We are seeking a skilled Sr. Associate to join our Physical Stores Support Team at Amazon Support Services Costa Rica Srl.

About the Role

This is a full-time position that requires strong communication and problem-solving skills, as well as experience with process improvement and SOP optimization.

About Us

At Amazon Support Services Costa Rica Srl, we operate innovative brick and mortar stores, including Amazon Go locations, and are committed to delivering exceptional customer experiences.

Key Responsibilities:
  • Process Improvement: Develop and document new processes and procedures, and optimize existing ones to improve efficiency and quality.
  • Documentation: Write clear and concise documentation of SOP changes and new tasks, ensuring high-quality results.
  • Communication: Interact with multiple stakeholders on a daily basis to communicate operations and provide process-level reports to senior management/stakeholders.
  • Problem-Solving: Dive deep into output deviations and escalate issues, performing root cause analysis and researching for missing information.
  • Training: Share knowledge and best practices with the team, including delivering training sessions for processes.
Requirements
  • Education: Not specified
  • Experience: 2+ years of experience supporting internal teams/stakeholders, merchant-service, or customer-service
  • Skills: Fluent English, Excel, Process Improvement, SOP Optimization
Benefits

We offer a competitive salary, health insurance, and opportunities for professional growth and development.

Location

Heredia, H, CRI

Estimated Salary Range

$45,000 - $60,000 per year



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