Amazon Support Services Costa Rica Srl: Physical Stores Support Team Senior Associate Role
hace 5 días
We are seeking a skilled Sr. Associate to join our Physical Stores Support Team at Amazon Support Services Costa Rica Srl.
About the RoleThis is a full-time position that requires strong communication and problem-solving skills, as well as experience with process improvement and SOP optimization.
About UsAt Amazon Support Services Costa Rica Srl, we operate innovative brick and mortar stores, including Amazon Go locations, and are committed to delivering exceptional customer experiences.
Key Responsibilities:- Process Improvement: Develop and document new processes and procedures, and optimize existing ones to improve efficiency and quality.
- Documentation: Write clear and concise documentation of SOP changes and new tasks, ensuring high-quality results.
- Communication: Interact with multiple stakeholders on a daily basis to communicate operations and provide process-level reports to senior management/stakeholders.
- Problem-Solving: Dive deep into output deviations and escalate issues, performing root cause analysis and researching for missing information.
- Training: Share knowledge and best practices with the team, including delivering training sessions for processes.
- Education: Not specified
- Experience: 2+ years of experience supporting internal teams/stakeholders, merchant-service, or customer-service
- Skills: Fluent English, Excel, Process Improvement, SOP Optimization
We offer a competitive salary, health insurance, and opportunities for professional growth and development.
LocationHeredia, H, CRI
Estimated Salary Range$45,000 - $60,000 per year
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