Defect Prevention Leader, Amazon Support Services Costa Rica Srl

hace 1 semana


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo
About the Role

We are seeking a seasoned Team Manager, Defect Prevention to lead our team of entry-level associates in delivering world-class service.

This is a non-virtual, full-time, permanent, exempt position based in Costa Rica. The selected front-line Team Manager will be expected to have their team of direct reports as their exclusive focus and will be tasked with leading and developing your group of Execution Specialists by helping remove any barriers that may prevent them from executing at the performance bar established by the department.

Key Responsibilities
  • Lead and develop a team of Execution Specialists, focusing on removing barriers to achieve performance goals.
  • Build a work environment where Specialists feel engaged and motivated, with a positive sense of achievement about their role in delivering world-class service.
  • Be a role model, articulating the Amazon mission and leadership principles, and ensuring the team understands their important role in Defect Prevention & Reconciliation.
Requirements
  • Experience in team management, preferably 2+ years, with a proven track record of success.
  • C1 English proficiency (Advanced).
  • Strong analytical ability and problem-solving skills.
  • Able to create and support individual development plans for team members.
  • Excellent time management and organizational skills.
Benefits

This role offers a competitive salary of $80,000 - $110,000 per annum, depending on experience, plus benefits.

The selected candidate will work from our SJO15 building, located in the America Free Zone (AFZ), Cariari, Heredia, in a hybrid-model, attending two days to the office and three days from home.

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.


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