Amazon Defect Prevention Team Lead

hace 3 semanas


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Overview:

We are seeking a skilled Team Manager to lead our Defect Prevention & Reconciliation team at Amazon Support Services Costa Rica Srl.

About the Role:

This is a non-virtual, full-time, permanent position based in Costa Rica. As a Team Manager, you will be responsible for leading a team of entry-level associates and developing their skills to meet performance expectations.

Responsibilities:

  • Lead and develop your team of direct reports to achieve high performance standards
  • Engage with your team and peers to understand how to effectively coach and motivate them
  • Build a work environment where Specialists feel engaged and motivated
  • Communicate results to Network Leadership and set mechanisms to plan, execute, and measure effectiveness

Requirements:

  • 2+ years of team management experience
  • C1 English proficiency (Advanced)
  • Prior experience working with internal/external stakeholders and individual/team performance management
  • University bachelor's degree completed
  • Proficient MS Office tools knowledge, including Medium Excel skills (formulas, v-lookups & pivot tables)
  • Lean Six Sigma Yellow/Green belt
  • PMP certified

Benefits:

This role offers a competitive salary, approximately $45,000 - $60,000 per year, depending on qualifications and experience. Additionally, you will enjoy a hybrid-model work arrangement, attending two days to the office and three days from home, with a standard production schedule from Monday to Friday from 6:00am to 3:00pm.

What You'll Love:

  • A dynamic and inclusive work environment
  • The opportunity to work with a global team and contribute to Amazon's mission
  • A chance to develop your leadership skills and grow your career

About Us:

Amazon Support Services Costa Rica Srl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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