Financial Crime Prevention Specialist
hace 2 meses
As a Fraud Prevention Analyst at HP, you will be part of the Business-to-Consumer Fraud team, reporting directly to the Fraud Prevention Manager. This role is crucial in providing world-class decision support, driving profitable growth, and delivering exceptional shareholder value through operational excellence, people development, and innovation. Your expertise will be essential in providing accurate and timely financial information, meeting the company's regulatory and fiduciary responsibilities with unwavering integrity.
**Key Responsibilities:**
- Subject Matter Expert of US and Canada Stores, including tools and processes
- Recognize fraud trends and prevent them from affecting the operation
- Solve customer needs that appear daily as a first point of contact for escalations and support for the team
- Communicate with customers to identify fraudulent behaviors
- Serve all business partners' needs, actively participating in internal projects
- Take measured risks
- Follow daily strategy and processes
- Provide weekend support
**Qualifications:**
- Mastery of the English language (90%+)
- Strong written and verbal communication skills
- Great analytical skill
- Capable of reporting, graphing, and analyzing in Excel and PowerPoint
- Intermediate-Advanced Excel skills (knowledge test will be applied)
- Self-starter and quality-driven
- Interest in accomplishing goals and exceeding expectations
- Capable of developing talent and sharing leadership
- Minimum of 2-year experience in a Transnational Company
- Previous fraud prevention experience is required
- Knowledge in Chargebacks and Payment Fraud is desirable
- University degree in Business Administration or Finance is a plus
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