Debt Prevention Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo
Role Overview

We are seeking a highly skilled Fraud Prevention Analyst to join our team. This role is responsible for preventing fraud and ensuring the integrity of our financial operations.

About the Role

This is a key position in our Business-to-Consumer Fraud team, reporting directly to the Fraud Prevention Manager. The ideal candidate will have strong analytical skills, excellent communication abilities, and a keen eye for detail.

Key Responsibilities
  • Subject Matter Expert of US and Canada Stores, including tools and processes.
  • Recognize fraud trends and prevent them from affecting the operation.
  • Solve customer needs that appear daily as a first point of contact for escalations and support for the team.
  • Communicate with customers to identify fraudulent behaviors.
  • Serve in all business partner's needs. Actively serve on internal projects.
  • Take measured risks.
  • Follow daily strategy and processes.
  • Provide weekend support.
Qualifications
  • Mastery of English language 90%.
  • Strong written and verbal communication skills.
  • Great analytical skill.
  • Capable of reporting; graphing and analyzing in Excel and Power Point.
  • Intermediate - Advanced Excel skills (knowledge test will be applied).
  • Self-starter and quality driven.
  • Interest on accomplishing goals and exceeding expectations.
  • Capable of developing talent and sharing leadership.
  • Minimum of 2-year experience in Transnational Company.
  • Previous fraud prevention experience is required.
  • Knowledge in Chargebacks and Payment Fraud is desirable.
  • University degree in Business Administration or Finance is a plus.
Compensation

The estimated salary for this position is $85,000 - $110,000 per year, depending on location and experience.

Benefits

Hewlett Packard offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.


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