Technical Documentation Specialist
hace 16 horas
Moody's empowers people to make better decisions and achieve brighter futures. Our mission is to be the Agency of Choice for our customers, employees, and future employees.
About UsWe focus on excellence and embody behavioral qualities such as integrity, responsiveness, collaboration, respect, and passion. Our workplace culture supports our mission, and we look beyond outcomes to ensure that behaviors and interactions matter.
Department:
- Banking Technology (206000)
Role/Responsibilities:
- Write and edit end-user, administrator, installation, and integration documentation for paper, multimedia, or web-based publication.
- Conduct interviews with various users and technical staff to gather data for documentation and collaborate with members of cross-functional teams to improve documentation products.
- Create FAQs, technical white papers, flowcharts, diagrams, and other miscellaneous support documents.
- Translate technical information into manuals and web-based documents for nontechnical and technical users.
- Work with development to create meaningful system messages for the user interface.
- Collaborate with members of cross-functional teams.
- Ensure documentation conforms to the company's quality assurance standards.
Qualifications:
- Minimum four years of technical writing experience.
- Senior Writer works with the Manager to plan the approach and schedule for a project, then successfully executes on the plan.
- Able to successfully complete a 'from scratch' documentation project.
This position requires full vaccination for COVID-19, and if hired, present proof of vaccination on start date.
Benefits:
- Competitive benefits package, including medical, dental, vision, parental leave, paid time off, 401(k) plan, life, disability, and accident insurance.
- Tuition reimbursement and employee stock purchase plan.
Location:
This role is based in San Francisco, but may be considered for other locations.
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