Technical Order Analyst Specialist
hace 11 horas
Job Summary:
">We are seeking a highly skilled Technical Order Analyst Specialist to join our team at Emerson. As a key member of our order management team, you will play a critical role in ensuring the timely and accurate processing of customer purchase orders.
">Responsibilities:
">- ">
- Receive, review, and process customer purchase orders, accurately uploading, entering, and booking related orders in business systems">
- Perform technical reviews of orders to ensure correct product(s) and availability of all necessary technical requirements and documentation">
- Verify all information supplied by customers is correct and complete, ensuring customers receive products on time">
- Collect and store needed information and documentation for compliance with record retention and documentation procedures">
- Complete required certifications and trainings, meet quality standards (audit, certifications, etc.)">
- Respond to customer inquiries through various communication channels, working closely with order management specialists, inside sales, sales forces, factories, and other quote-to-cash teams">
- Ensure compliance with import/export, contract, and government regulations">
- Screen orders for compliance with business unit terms and conditions, agreements, and standards">
- Provide consulting support to order management when processing orders">
- Meet productivity, service level, and quality targets">
Requirements:
">Education:
">Bachelor's Degree in Engineering
">Experience:
">At least 3 years of customer service experience preferred
">Skills:
">Strong prioritizing and organizational skills, self-starter attitude, intermediate knowledge, advanced Portuguese language skills preferred
">Work Environment:
">Flexible shift schedule based on business needs
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