Technical Documentation Specialist
hace 2 días
We're shaping the future of software delivery by empowering developers to deploy with increased safety, resilience, velocity, and compliance. Our team is growing, and we're looking for a skilled Technical Documentation Specialist to help us create clear, accurate, and easy-to-use documentation for our commercial and open-source products.
As a key member of our Docs Team, you'll work closely with various stakeholders to build strong cross-functional relationships and uncover ways to help our customers succeed. You'll have a direct impact on how our products are built and can use that as an opportunity to be a strong customer advocate, improving user experience.
This role is a great fit for someone who is passionate about creating high-quality content and has excellent writing skills. If you enjoy learning complex concepts quickly and explaining them clearly to others, this could be the perfect opportunity for you.
About the Role- Make our products easy to understand by creating helpful, accurate, well-organized, consistent, and effective content
- Ensure existing content is up-to-date and accurate
- Manage content updates across products and releases
- Actively participate in agile development and represent the interests of documentation users
- Gain a deep understanding of our products and provide feedback to Product and Engineering teams
- Collaborate with internal stakeholders to keep our documentation current, effective, and user-centric
You'll also have the opportunity to collaborate with other teams to edit content for blogs, marketing materials, and more.
What We're Looking For- 3+ years of writing SEO-optimized technical content for developer, sysadmin, or DevOps audiences
- Ability to quickly learn complex concepts and technologies with minimal guidance and clearly explain them to others within the target audience's context
- Excellent content planning and organizational skills
- Self-starter who can work independently on multiple projects at once
- Ability to coordinate across teams and functional areas in a fast-paced startup environment
- Strong written and verbal English language skills
- Excellent interpersonal skills
- Experience with docs-as-code in an Agile development environment
- Ability to write and review content to ensure it's the correct voice and adheres to identified style guides
- Proficiency in Markdown, HTML, Git, GitHub, and Linux
- Familiarity with programming and scripting languages such as Go, Java, Python, cURL, JSON, YAML, and CSS
- Knowledge of Kubernetes and cloud providers such as AWS
Bonus points if you have experience with Hugo, Docsy, Spinnaker, OpenAPI/Swagger, Elastic AppSearch, web development, or software development
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