Technical Support Specialist for Remote Team

hace 1 día


San José, San José, Costa Rica Varsity Tutors A tiempo completo
Job Overview
Varsity Tutors is seeking a skilled IT Technical Support Specialist to join our remote team. In this role, you will provide technical assistance to customers, install and configure technology, troubleshoot issues, create documentation, and collaborate with the team.

Key Qualifications
- Bachelor's degree in Computer Science or related field
- 1-3 years of experience in a helpdesk position
- Proficiency in Google Workspace and Microsoft Office Suite
- Fluency in English

Responsibilities
- Process customer requests and resolve technical issues
- Install and configure technology to meet customer needs
- Create detailed documentation for technical processes
- Collaborate with the team through meetings and peer guidance

Benefits
- Competitive salary: $60,000 - $80,000 per year
- Remote work arrangement
- Free learning membership

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