Operations Associate

hace 3 meses


San José, San José, Costa Rica Wns Global Services A tiempo completo

Company Overview

WNS (Holdings) Limited is a global leader in Business Process Management (BPM). Our mission is to enable clients to outperform through our passion for service and innovation. We offer business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals.

Key Responsibilities

  • Provide customer service support for credit line amounts, requests for increase and status
  • Support for onboarding, validation calls, special projects and cards
  • Manage authorizations, billing management and invoice processing
  • Handle disputes, account changes, merchant reimbursements and web/portal activities
  • Support system issues / notices and spam
  • Route cases to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
  • Escalate issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual

Requirements

Minimum of one (1) year of contact center and customer relationship management experience as evidenced by applicable documentation

Language Requirements

French B2

English B2

Additional Skills

Outstanding communication skills, both written and verbal

Demonstrated ability to handle multiple tasks

Excellent time management skills

Computer skills, including typing


  • Operations Associate

    hace 2 días


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    At WNS Global Services, we are seeking a skilled Operations Associate to join our team. As an Operations Associate, you will be responsible for providing exceptional customer service support for credit and underwriting activities, including customer service support for providing credit line amounts, requests for increase and status, launch activities,...

  • Operations Associate

    hace 3 meses


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    **Company Overview**WNS Global Services is a leading Business Process Management (BPM) company that enables clients to outperform through its passion for service and innovation. Our mission is to understand our clients' businesses and create impactful solutions that drive agility and excellence into their processes.We are guided by our CIRCLE of values:...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Role OverviewWe are seeking a highly skilled and detail-oriented E-commerce Operations Associate to join our team at Amzn Support Srvcs Costa Rica. As an E-commerce Operations Associate, you will be responsible for delivering exceptional customer service and ensuring the highest level of quality in all interactions.Key ResponsibilitiesManage daily tasks...

  • Operations Associate

    hace 2 días


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    At WNS Global Services, we are seeking a skilled Operations Associate to join our team. The ideal candidate will be responsible for providing exceptional customer service, answering and processing inbound calls, and making outbound calls to resolve issues.Key Responsibilities:Answer and process inbound calls to provide best-in-class customer serviceMake...

  • Operations Associate

    hace 2 meses


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    **About the Role**WNS Global Services is seeking a highly skilled Operations Associate to join our team. As an Operations Associate, you will be responsible for providing exceptional customer service and support to clients across various industries.**Key Responsibilities**- Provide customer service support for credit line amounts, requests for increase, and...


  • San José, San José, Costa Rica Western Union A tiempo completo

    We are seeking a skilled Financial Operations Associate to join our team at Western Union. This role will play a critical part in ensuring the integrity and accuracy of financial data.The ideal candidate will possess strong analytical skills, attention to detail, and excellent communication abilities. In this position, you will be responsible for reviewing...

  • Operations Associate

    hace 4 semanas


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    WNS Global Services - a global Business Process Management leaderCompany OverviewAt WNS Global Services, our mission is to enable clients to outperform with our passion for service and innovation. Our pursuit is to understand client needs, creating impactful solutions that drive agility and excellence into business processes.Job DescriptionWe are seeking an...


  • San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    **Job Summary:**We are seeking a detail-oriented and organized Financial Operations Associate to join our team at Courtyard by Marriott. In this role, you will be responsible for ensuring the accuracy and timeliness of financial transactions, maintaining accurate records, and providing administrative support to our finance team.**Key...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    **WNS Global Services****About Us**:At WNS Global Services, we're a global Business Process Management (BPM) leader, empowering clients to outperform with our passion for service and innovation.**Job Description:**The Associate - Operations is responsible for delivering exceptional customer service by answering and processing inbound calls to the Service...


  • San José, San José, Costa Rica Acuity Knowledge Partners A tiempo completo

    We are looking for a highly skilled Financial Operations Associate to join our team at Acuity Knowledge Partners. This role involves supporting the setup and maintenance of funds, as well as coordinating with custodians and accounting teams.About the RoleThis is an exciting opportunity for a detail-oriented individual with a strong background in finance and...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Customer Support Operations AssociateWe are seeking a highly skilled Customer Support Operations Associate to join our team at Emerson. In this role, you will provide exceptional customer service and support to our customers, ensuring timely and efficient resolution of their inquiries and issues.About the Role:The successful candidate will be responsible for...


  • San José, San José, Costa Rica Western Union A tiempo completo

    **Job Summary:**We are seeking a Senior Financial Operations Associate to join our team in Costa Rica. As a key member of our operations team, you will play a crucial role in ensuring the accuracy and timeliness of our financial transactions.**About the Role:Responsible for executing accurate, valid, and timely cash reconciliations, settlement inquiries...

  • Operations Associate

    hace 5 días


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    Company Overview:WNS Global Services is a leading provider of business process management (BPM) solutions. With operations spanning multiple countries, the company serves clients across various industries, including banking and financial services, consulting, healthcare, insurance, manufacturing, retail, telecommunications, and travel.Industry Insights:The...


  • San José, San José, Costa Rica Emora Health A tiempo completo

    **Mission-Critical Operations Role at Emora Health**We are seeking an exceptional Operations and Support Associate to join our team at Emora Health. In this critical position, you will play a vital role in ensuring patients receive the care they need, and our organization can reach the most patients with the highest quality of care.**Key...

  • Operations Associate

    hace 2 semanas


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    **About WNS Global Services**At WNS Global Services, we are a global leader in Business Process Management (BPM), partnering with over 400 clients worldwide. Our expertise lies in key industry verticals like Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping...

  • Accounting Associate

    hace 2 meses


    San José, San José, Costa Rica Pfizer A tiempo completo

    Job SummaryWe are seeking an experienced Accounting Associate to join our team in San Jose, Costa Rica. The successful candidate will have a strong background in accounting and finance, with excellent analytical and communication skills.About the RoleThe Accounting Associate will be responsible for preparing financial and accounting activities, including...

  • Operations Associate

    hace 2 meses


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    About UsWNS Global Services, a global leader in Business Process Management (BPM), empowers 400+ clients worldwide by combining operational excellence with deep domain expertise. Our key industry verticals include Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods,...


  • San José, San José, Costa Rica Western Union A tiempo completo

    Unlock Your Potential in a Global CompanyWe are seeking an experienced Business Support Associate to join our team in Santa Ana, Costa Rica. As a key member of our global operations team, you will play a critical role in supporting our US and Canada agents in settlement, commission, and reporting inquiries.About the RoleThis is a unique opportunity to work...

  • Operations Associate

    hace 5 días


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    At WNS Global Services, we're a global leader in Business Process Management (BPM). Our mission is to enable clients to outperform through our passion for service and innovation. We strive to understand each client's business and create impactful solutions that drive agility and excellence into their processes.As part of our team, you'll be working on...

  • P2P Senior Associate

    hace 2 meses


    San José, San José, Costa Rica Zoetis A tiempo completo

    About the Role:As a P2P Senior Associate at Zoetis, you will play a vital role in executing overall P2P activities, including accounting and reconciliation tasks. This position requires a strong understanding of financial administrative and accounting processes, as well as experience with ERP systems, such as SAP. Key Responsibilities:- Ensure P2P operations...