Business Transformation Specialist

hace 7 días


San José, San José, Costa Rica Tek Experts A tiempo completo

At Tek Experts, we are dedicated to delivering exceptional solutions that drive business excellence.

Salary: $120,000 - $150,000 per year.

Job Description:

As a Business Process Excellence Partner at Tek Experts, you will operate within our Business Excellence and Operations Team under the Global Process Excellence Manager. This role may be based at any of our global locations.

Our ideal candidate is a problem-solver with a passion for driving exceptional outcomes through purpose-built solutions. You will work closely with our clients to enable process optimization, promote commonality in processes and tools, and create models and mechanisms that make delivery and execution smooth.

Key Responsibilities:

  • Drive process optimization and promote commonality in processes and tools.
  • Create models and mechanisms that make delivery and execution of processes smooth.
  • Perform regular process efficiencies and effectiveness analysis in the assigned Book of Business.
  • Drive business impact by combining analysis of end-to-end internal business processes.
  • Make recommendations and build improvement actions for opportunities identified.
  • Collaborate regularly with business/function leaders and clients.
  • Work with our internal Process Excellence team for consistency and alignment.
  • Develop innovative solutions for identified and foreseeable challenges.
  • Communicate updates, progress, issues, risks, and help needed.

Qualifications:

  • Bachelor's degree or equivalent professional experience with an emphasis on Engineering or Business.
  • Minimum 7-10 years of related experience in BPO or Tech Enterprise.
  • Business Analytics, Operational Excellence, Process Optimization, and Quality Experience is a must.
  • Lean Six Sigma Green Belt/Black Belt certification along with Business Process Optimization Methodologies (Six Sigma/Lean/ Green/Black Belt Certification), ITIL or related.

As a key member of our team, you will have the opportunity to grow your IT career with us and contribute to delivering specialized and unique solutions for our clients.



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