Senior Cloud Support Specialist

hace 3 semanas


San José, San José, Costa Rica Tek Experts A tiempo completo

Company Overview:

Tek Experts is a cutting-edge tech services and support company that delivers specialized and unique solutions for clients. Our team of problem solvers, engagers, and creative thinkers strives to help our customers succeed.

We're part of TeKnowledge - where innovation meets purpose. We're transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling tailored to the unique landscapes of public and private sectors.

Job Description:

This role focuses on providing exceptional customer support, not on hands-on development. The Azure Platform Technical Support (APTS) team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.

You'll work as part of a highly collaborative team to solve intermediate and complex technical problems for medium and large companies. Your responsibilities will include:

  • Providing technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
  • Maintaining documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
  • Mentoring junior support engineers as needed or requested by management.

Estimated Salary: $80,000 - $110,000 per year based on location and experience.

Requirements:

To be successful in this role, you should have:

  • Higher education classwork in IT or technical work, or experience with enterprise support.
  • Proficiency in both written and oral English.
  • Able to solve complex technical issues.
  • Customer-obsessed, take the initiative, and exceed expectations.

Benefits:

As a member of our team, you'll enjoy a dynamic and supportive work environment, opportunities for growth and professional development, and a competitive salary package.


  • Cloud Software Engineer

    hace 2 semanas


    San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Technical Support Specialist RoleWe are seeking a skilled Technical Support Specialist to join our team at Cloud Software Group. This role is ideal for individuals with strong problem-solving skills and the ability to communicate effectively with customers.The Technical Support Specialist will be responsible for providing technical support to customers via...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Empowering Customers with Exceptional SupportWe're seeking a highly skilled Cloud Technical Support Specialist to join our team at Cloud Software Group. This role will be responsible for delivering world-class customer support in a fast-paced environment, ensuring our clients receive the best possible experience.About Us:Citrix and TIBCO's recent merger has...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    About Microsoft">At Microsoft, our mission is to empower every individual and organization on the planet to achieve more. We're a company that's committed to innovation, diversity, and inclusivity. Our culture is centered around embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.">A Day in the...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    **Overview of Tek Experts**We are a global technology company that partners with leading organizations to deliver exceptional customer service and technical support. Our team is comprised of experienced professionals who share a passion for technology and creative problem-solving.**About the Role**We are seeking an experienced Senior Cloud Infrastructure...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Job OverviewThe role of a Cloud Technical Support Specialist is to provide expert-level technical support for customers experiencing issues with Microsoft cloud products.This position requires a strong understanding of cloud computing, problem-solving skills, and the ability to work effectively in a team environment.


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    We are seeking a skilled Cloud Software Product Specialist to join our team at Cloud Software Group, one of the world's largest cloud solution providers.Estimated annual salary: $85,000-$110,000About the RoleThis is a dynamic sales role that requires a customer-centric mindset and strong problem-solving skills. As a Cloud Software Product Specialist, you...

  • Cloud Support Specialist

    hace 3 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    We are seeking an experienced Cloud Support Specialist to join our team at Tek Experts. This is a challenging and rewarding role that requires technical expertise, strong problem-solving skills, and excellent customer service.Key Responsibilities:Provide technical guidance across teams to resolve complex technical issues for medium and large...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    As a Senior Cybersecurity Support Specialist at Microsoft, you will play a critical role in delivering customer success and accelerating career growth. This is an exciting opportunity to join our Azure Security team, where you will troubleshoot technical issues, develop readiness content, and mentor new engineers.The ideal candidate has 3+ years of technical...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Key ResponsibilitiesAs a Cloud Technical Specialist, you will be responsible for providing technical guidance and support to Enterprise customers regarding AWS services.Core Responsibilities:Provide technical expertise to resolve inquiries and issues from Enterprise customers.Analyze and present operational performance reviews to customers.Review service...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Job DescriptionWe are seeking an experienced Network Support Specialist to join our team in Microsoft, focusing on cloud solutions. As a key member of our support team, you will provide technical assistance to customers, partners, and internal teams.About the RoleYou will work with customers to diagnose and resolve complex network issues, collaborating with...


  • San José, San José, Costa Rica Intel A tiempo completo

    Job OverviewIntel is seeking a highly skilled Cloud Support Specialist to join our team. This role requires strong technical expertise and excellent problem-solving skills.


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    We are looking for a skilled Senior Support Solutions Expert to join our team at Cloud Software Group. This is a full-time position that offers a competitive salary of $80,000 per year.About the Role: As a Senior Support Solutions Expert, you will be responsible for providing top-notch support to our customers in a fast-paced environment. You will assist...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupCloud Software Group, a leading cloud software provider, serves over 100 million users globally. Our company values diverse perspectives and encourages innovation.As a Networking Technical Support Engineer at Cloud Software Group, you will play a critical role in delivering exceptional customer service and resolving technical issues...


  • San José, San José, Costa Rica Equifax A tiempo completo

    At Equifax, we empower our employees to drive innovation and growth. With a competitive salary range of $85,000 - $110,000 per year, you will have the opportunity to excel in your career.Job SummaryWe are seeking a highly skilled Cloud Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    We are seeking a skilled Cloud Technical Support Specialist to join our team at Tek Experts. In this role, you will provide exceptional customer support and technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.The Azure Platform Technical Support (APTS) team provides world-class...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:At Tek Experts, we deliver specialized and unique solutions for clients, driving exceptional outcomes with purpose-built solutions. Our agile, relationship-based support helps the largest, most innovative enterprises thrive.Estimated Salary: $80,000 - $120,000 per year (dependent on experience).As a Financial Cloud Support Specialist, you will be...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    The role of a Cloud Support Specialist with AWS expertise at Amazon Support Services Costa Rica Srl offers an exciting opportunity to work with a dynamic team in providing top-notch customer service. As a key member of our Customer Service team, you will be responsible for addressing billing, account access, and authentication inquiries, while ensuring the...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:Tek Experts is a tech services and support company that delivers specialized solutions to clients.We're problem solvers, engagers, and creative thinkers who help our customers succeed. Our agile, relationship-based support helps enterprises thrive.If you enjoy problem-solving, finding process improvements, learning, and working with a diverse global...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    OverviewWe're seeking a customer-oriented Cloud Infrastructure Support Specialist to work on behalf of our client to resolve complex customer cases. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support.Driving exceptional outcomes with purpose-built solutions.Tek Experts is...


  • San José, San José, Costa Rica Equifax A tiempo completo

    Job DescriptionWe are seeking a skilled Senior Technical Support Specialist to join our team at Equifax. This is an exciting opportunity for a motivated individual who enjoys working in a fast-paced environment and providing exceptional customer service.Key Responsibilities:To provide technical support to customers through various channels, including phone,...