Senior Cloud Support Specialist
hace 3 semanas
Company Overview:
Tek Experts is a cutting-edge tech services and support company that delivers specialized and unique solutions for clients. Our team of problem solvers, engagers, and creative thinkers strives to help our customers succeed.
We're part of TeKnowledge - where innovation meets purpose. We're transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling tailored to the unique landscapes of public and private sectors.
Job Description:
This role focuses on providing exceptional customer support, not on hands-on development. The Azure Platform Technical Support (APTS) team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.
You'll work as part of a highly collaborative team to solve intermediate and complex technical problems for medium and large companies. Your responsibilities will include:
- Providing technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintaining documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
- Mentoring junior support engineers as needed or requested by management.
Estimated Salary: $80,000 - $110,000 per year based on location and experience.
Requirements:
To be successful in this role, you should have:
- Higher education classwork in IT or technical work, or experience with enterprise support.
- Proficiency in both written and oral English.
- Able to solve complex technical issues.
- Customer-obsessed, take the initiative, and exceed expectations.
Benefits:
As a member of our team, you'll enjoy a dynamic and supportive work environment, opportunities for growth and professional development, and a competitive salary package.
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