Customer Relationship Management Operations Leader
hace 1 semana
We're SmileDirectClub, a revolutionary brand that believes everyone deserves a smile they'll love. As we continue to spread smiles and positivity across the country, we're seeking a talented CRM Operations Manager to join our marketing team.
This role will play a pivotal part in leading and solving complex issues related to bugs, QA, alerts/monitoring, workflows, and more. Key responsibilities include:
- Designing, implementing, and maintaining robust QA processes for all areas of development under CRM Technical.
- Collaborating with the entire team to define workflows, process documentation, and Standard Operating Procedures (SOPs).
- Owning the management of CRM's alert monitoring and driving continuous improvement efforts.
- Leading the response to all bugs/errors thrown in Salesforce Marketing Cloud.
- Documenting ways to resolve common errors and utilizing monitoring systems & smart architecture to achieve 99%+ accuracy & uptime in automated CRM communications.
A successful candidate will have:
- 5+ years of experience in digital marketing, ecommerce, or SaaS.
- CMS experience is a plus.
- At least 1 year of leadership experience.
- 1+ year of experience in Salesforce Marketing Cloud with a solid understanding of AmpScript.
- 3+ years of experience with JavaScript/jQuery and T-SQL/MySQL.
- Experience consuming REST and SOAP-based APIs.
- Exceptional bug-hunting skills.
- Proven background in software implementation & technical troubleshooting.
- Superior attention to detail.
- A self-starter personality that can thrive in a fast-paced environment.
- Ability to work well in high-pressure situations.
- Solid work ethic and adaptability.
- Positive attitude and flexible personality.
- Excellent communication skills and collaborative spirit.
We offer an estimated salary of $95,000 - $120,000 annually, based on location and industry standards.
As a leader at SmileDirectClub, you'll be part of a dynamic team that's committed to empowering transformation and making a positive impact on people's lives. If you're passionate about delivering exceptional results and taking ownership of your work, we encourage you to apply.
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