Cybersecurity Operations Leader
hace 1 semana
SonicWall is a leading provider of network security solutions, and we're seeking a highly skilled Technical Support Manager to join our team. This role will be based in Costa Rica, where you'll oversee a team of engineers supporting cutting-edge network security technologies.
As a Technical Support Manager, your primary responsibility will be to manage the support team, ensuring customer cases are resolved within Service Level Agreements (SLAs) while delighting customers with higher Customer Satisfaction (CSAT)/Net Promoter Score (NPS) ratings.
You'll work closely with cross-functional teams, including Sales, Escalations, R&D, and Product Management, to provide feedback that improves product usability and overall customer experience.
We're looking for a seasoned professional with 10+ years of technical support and customer escalations experience in the computer networks/security/IT industry. Your expertise should include staffing, shift operations, products, technology, and developing/enhancing key support metrics.
The ideal candidate will have proven experience managing support operations, driving day-to-day support activities, and fostering a high-performance culture. You'll set clear objectives, evaluate progress, and ensure the support team meets/exceeds Key Performance Indicators (KPIs) and SLAs.
We offer a competitive salary, estimated at $120,000 - $150,000 per year, depending on experience. Our comprehensive benefits package includes health insurance, retirement plans, and paid time off.
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Senior Cybersecurity Operations Lead
hace 1 mes
San José, San José, Costa Rica Airespring A tiempo completoJob OverviewWe are seeking a seasoned Senior Cybersecurity Operations Lead to join our team at AireSpring. This is a dynamic role that requires expertise in leading and coaching a team of cybersecurity professionals, ensuring the successful management of daily security operations.
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Cybersecurity Leader
hace 4 días
San José, San José, Costa Rica Microsoft A tiempo completoAt Microsoft, we're committed to creating a safer digital world for everyone. Our Security Operations Lead will play a critical role in harnessing the power of our trillions of security signals to quickly identify and report the latest human adversary behaviors.The ideal candidate will have 5+ years of experience in software development lifecycle,...
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Cybersecurity Operations Specialist
hace 2 meses
San José, San José, Costa Rica Emerson A tiempo completoJob Summary: We are seeking a skilled Cybersecurity Operations Specialist to join our team at Emerson. The ideal candidate will have experience in integrating new architectural features into existing infrastructures, designing cyber security architectural artifacts, and providing engineering recommendations.Key Responsibilities:Administer, support, and...
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Chief Cybersecurity Operations Lead
hace 1 mes
San José, San José, Costa Rica Equifax A tiempo completoAbout the Role:We are seeking a highly skilled Cybersecurity Operations Lead to join our team at Equifax. In this role, you will have the opportunity to lead and support SOC analysts, assisting in complex investigations and providing regular training.Key Responsibilities:Work closely with other SOC shift leads to oversee daily operations and assist with...
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Cybersecurity Specialist
hace 1 mes
San José, San José, Costa Rica Sonicwall A tiempo completoRole OverviewSonicWall, a leader in cybersecurity and networking solutions, is seeking a skilled Cybersecurity Specialist - Network Support Professional to join its team. This role offers a unique opportunity to impact real change in the world of Cybersecurity.
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Cybersecurity Operations Manager
hace 3 semanas
San José, San José, Costa Rica Sonicwall A tiempo completoJob OverviewSonicWall is a leading provider of network security solutions, and we are seeking an experienced Cybersecurity Operations Manager to lead our technical support team. As a key member of our organization, you will be responsible for managing a team of engineers who provide cutting-edge network security support to our customers worldwide.
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San José, San José, Costa Rica Microsoft A tiempo completoJob OverviewThe Microsoft Security organization is seeking a highly skilled Cybersecurity Leader to join our team. As a key member of our Threat Detection and Response group, you will be responsible for leading our efforts to detect, investigate, and respond to advanced attacks and data breaches.About the RoleThis is an on-site only position that requires...
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Technical Operations Leader
hace 2 semanas
San José, San José, Costa Rica Western Union A tiempo completoJob SummaryWe are seeking an experienced Technical Operations Leader to join our team in Costa Rica. As a key member of our operations team, you will be responsible for implementing a service delivery model supporting assigned platforms through a predefined framework.Key Responsibilities:Lead engineering and configuration teamsPartner with key stakeholders...
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Cybersecurity Operations Lead
hace 5 días
San José, San José, Costa Rica Pfizer A tiempo completoWe are seeking a highly skilled Cybersecurity Operations Analyst to join our team at Pfizer.ROLE SUMMARYThis role will involve responding to network and endpoint security technology events globally in a follow the sun model for any related outages to build a deep understanding of computer network attacks against Pfizer's global enterprise.The successful...
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Senior Cybersecurity Leadership Position
hace 1 mes
San José, San José, Costa Rica Sentinelone A tiempo completoCybersecurity Leadership Opportunity at SentineloneWe are shaping the future of cybersecurity with our cutting-edge XDR platform. This innovative solution detects, prevents, and responds to threats in real-time. Our team is built on core values of trust, accountability, and ingenuity. We seek an experienced leader to oversee a group of Technical Account...
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Senior Cybersecurity Specialist
hace 2 meses
San José, San José, Costa Rica Microsoft A tiempo completo**Key Responsibilities**As a Senior Cybersecurity Specialist at Microsoft, you will be responsible for developing and implementing large-scale computing and cyber security solutions. This includes experience with anomaly detection, Security Operations Center (SOC) detection, threat analytics, security incident and event management (SIEM), and information...
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Operations Group Leader
hace 2 meses
San José, San José, Costa Rica Intel A tiempo completoOperations Group Leader Job DescriptionJob Summary:We are seeking an experienced Operations Group Leader to lead a team responsible for providing L1/L2 oncall support for TD Factory Automation Systems.Key Responsibilities:Provide guidance to team members to achieve business and people goals/objectives successfully.Establish, develop, and foster strong...
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Strategic Operations Leader
hace 1 mes
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling OutsourcingA great opportunity awaits a highly skilled and motivated individual to take on the role of Strategic Operations Leader at our company. This position plays a critical part in ensuring the success of our clients by overseeing their performance and budget.The ideal candidate will have previous experience in a leadership or managerial...
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San José, San José, Costa Rica Microsoft A tiempo completoMicrosoft, a global leader in technology, is seeking a highly skilled Cybersecurity Expert to join its team. As a key member of the Customer Service & Support organization, this role will play a critical part in delivering exceptional support experiences to customers worldwide.The ideal candidate will possess expertise in cloud security solutions, with a...
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Cybersecurity Architectural Specialist
hace 1 semana
San José, San José, Costa Rica Emerson A tiempo completoJob OverviewWe are seeking a skilled Cybersecurity Operations Engineer to join our team at Emerson. This role is responsible for integrating new architectural features into existing infrastructures, designing cyber security architectural artifacts, and providing architectural analysis of cyber security features.Key ResponsibilitiesAdminister, support, and...
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Senior Clinical Operations Leader
hace 1 mes
San José, San José, Costa Rica Msd A tiempo completoAt MSD, we are committed to pushing the boundaries of global healthcare through research and innovation. As a leading research-driven biopharmaceutical company, our mission is built on the simple premise that if we "follow the science", great medicines can make a significant impact on our world.We are seeking an exceptional Senior Clinical Operations Leader...
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Senior Finance Operations Leader
hace 4 días
San José, San José, Costa Rica Boston Consulting Group A tiempo completoJob OverviewThe Boston Consulting Group is seeking a Senior Finance Operations Leader to join our North America Regional Finance Shared Services team. This role will lead a team of up to 8-10 employees at various levels and support the rollout of the Contract-to-Cash Center of Excellence as part of the North America Commercial Finance Team.About the RoleThis...
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Cybersecurity Expert for Digital Innovation
hace 1 mes
San José, San José, Costa Rica Encora A tiempo completoWe're seeking a seasoned Cybersecurity Expert to accelerate our digital innovation. As a key member of our technology team, you'll play a pivotal role in developing cutting-edge solutions that meet business objectives.Key Responsibilities:Implementing advanced software security techniques in compliance with technical reference architecturePerforming ongoing...
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Strategic Operations Leader for SJO Support
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Overview: We are seeking a highly skilled Strategic Operations Leader to lead a team of 15-20 specialists in SJO Support Operations at Amazon Support Services Costa Rica Srl.About the Role: The ideal candidate will have a strong background in operations management and leadership, with a proven track record of driving business results through sustainable...
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Strategic Operations Leader
hace 2 meses
San José, San José, Costa Rica Microsoft A tiempo completoAbout Microsoft OperationsMission-driven innovators redefine the future of operations at Microsoft.Job SummaryWe're seeking a seasoned Group Manager to lead our Operations team in Microsoft Business Operations. As a key member of our global organization, you'll be responsible for delivering critical operational services, fostering a culture of excellence,...