Virtual Service Delivery Team Coordinator

hace 3 semanas


San José, San José, Costa Rica Pfizer A tiempo completo

ROLE SUMMARY

The Virtual Service Delivery Team Coordinator will be responsible for coordinating the local Virtual Event Services team at the Costa Rica Village site. This role will involve coordinating event service escalation to resolution and identifying continuous improvement opportunities as appropriate.

KEY RESPONSIBILITIES

  • Lead the Planning, Production, and Technical Support of Virtual Events
  • Utilize Pfizer's Web-conferencing platforms to produce Virtual Events with industry-leading production software
  • Develop and maintain the teams' global MS Power Apps Portal for Event submissions and tracking
  • Create and maintain metrics reporting of all global events and resource tracking using Power BI
  • Develop Automation using MS Power Automate to create automated workflows between Power Apps and services to provide notifications and to collect data
  • Create and maintain reporting of support costs and develop Automation to provide data used to perform monthly Reclasses of event support costs
  • Process analysis and improvements
  • Coordinate operational projects
  • Develop technical and business presentations to peers, management, and customers
  • Responsible for contributing to scoping and controlling site vendors project resources for supporting ad-hoc operational activities
  • Support Colleague Service budget best practice by tracking all expenditures against the established budget using tracking tools
  • Assist Colleague Services to meet all budget targets
  • Look for ways to decrease, prioritize, and maximize spend on operational software, hardware, and support

ADDITIONAL RESPONSIBILITIES

  • Perform Video Editing of recorded Virtual Events using industry-leading software
  • Provide in-conference room A/V support, to assist clients with connecting devices to various peripherals, such as displays for local presentations
  • Maintain software and equipment inventory and ensure an auditable record of all managed assets
  • Maintain documentation (i.e. KBAs, contact lists, checklists, SOPs, etc.)

QUALIFICATIONS

  • Bachelor's degree or similar in Science, Engineering, or Business-related discipline is a minimum requirement
  • Language: Spanish and proficient English; Brazilian Portuguese is a Plus

REQUIREMENTS

  • Proficient in web conferencing solutions, such as MS Teams
  • Skilled in producing of Virtual Events, using production software to provide high-quality meetings
  • Proficiency in MS Power Apps, Power BI, and Power Automate
  • Understanding of MTRs (Microsoft Teams Rooms) and Video Conferencing equipment
  • Strong communication, collaboration skills, problem-solving, relationship building, negotiation, planning, organization, and customer focus
  • Experience in building reports (e.g. Power BI)
  • Strong knowledge of Microsoft Office 365 Products
  • Experienced with Ariba, SAP, and Taulia
  • Basic understanding of Digital terms and IT platforms
  • Knowledge/understanding of the finance principles and concepts
  • Coordinates own time to meet agreed targets; develops plans for short-term work activities on own projects
  • Action orientated
  • Project management skills
  • Ability to work in a rapidly changing environment
  • Persistent and determined

NON-STANDARD WORK SCHEDULE, TRAVEL, OR ENVIRONMENT REQUIREMENTS

Digital & Technology is a 7x24x365 operation. This role may require occasional physical or virtual participation on a weekend, holiday, or after normal business hours.

WORK LOCATION ASSIGNMENT

Flexible

EEO (EQUAL EMPLOYMENT OPPORTUNITY) & EMPLOYMENT ELIGIBILITY

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.



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