Global Learning Operations Coordinator
hace 2 semanas
Boston Consulting Group Nexus Costa Rica is a hub for regional and global functional teams, fostering connections and collaboration to serve our esteemed client base effectively. As a Global Learning Operations Coordinator, you will be part of our Learning & Development team, contributing to shaping the trajectory of our Learning & Development operations.
Key Responsibilities- Support the planning, coordination, and execution of initiatives for the Global Operations team, acting as a key liaison between participants, presenters, and event logistics.
- Strategically assist in scheduling virtual classes, accommodating diverse time zones and cohorts to ensure optimal participation and engagement.
- Oversee virtual sessions, manage breakout activities, and monitor chat interactions to deliver a seamless and interactive virtual experience.
- Manage the entire participant lifecycle, from initial registration and invitation distribution to tracking final attendance.
- Maintain consistent and professional communication with participants, addressing inquiries, cancellation requests, and logistical concerns throughout the event lifecycle.
- Collaborate with the program team, conducting briefing sessions, and ensuring their preparedness for each event.
- Update and maintain the training database, tracking participant statuses, registrations, cancellations, presenter information, and training hours.
- Provide analytical and control support to evaluate the effectiveness of programs and events, offering data-driven recommendations for improvements.
- Undergraduate degree, studies in management or communications.
- Proficiency in using virtual collaboration tools, video conferencing platforms, and Microsoft Office Suite. Knowledge and confidence in Zoom are an advantage.
- Proficiency in database management and data entry, ensuring accurate and up-to-date records.
- 3-5 years of relevant work-experience, preferred in HR, L&D, or event management.
- Experience from a professional service firm is a plus.
- Experience at BCG preferred, especially understanding of BCG culture and practices.
- Strong attention to detail and a commitment to delivering high-quality experiences for participants and stakeholders.
- Experience with working in a virtual environment a plus.
- Exposure and hands-on experience on LMS (SABA, Successfactors, Adobe, etc.) or any HRMS system.
The Global Learning Operations Coordinator functions as a key member within the Global L&D Service Center, an integral component of the worldwide Learning & Development Team. Operating as a virtual, global training team, this unit is distributed across various BCG offices. This role is embedded within BCG Nexus Costa Rica.
Within this context, the role thrives in a dynamic, fast-paced, intellectually stimulating, and service-focused milieu. The Global Learning Operations Coordinator collaborates closely with Learning & Development Program Managers, Finance, and other pertinent segments of BCG, fostering seamless synergy.
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