Global Learning Experience Coordinator
hace 7 días
About the Role
The Boston Consulting Group (BCG) is seeking a highly motivated Global Learning Experience Coordinator to join our dynamic Global Learning and Development Service Center. This role will be based in Costa Rica and will report directly to the Global Learning and Development Team Lead.
Job Description:
In this role, you will be responsible for facilitating the planning, coordination, and execution of Global Learning Journeys, which are designed to support the professional development of BCG employees across various offices worldwide. You will serve as the primary liaison between participants, presenters, and event logistics, ensuring seamless communication and timely completion of tasks.
Key Responsibilities:
- Facilitate the planning, coordination, and execution of Global Learning Journeys, including virtual classes, workshops, and other training events.
- Strategically plan and schedule virtual classes, accommodating diverse time zones and cohorts to ensure optimal participation and engagement.
- Oversee the entire participant lifecycle, from initial registration and invitation distribution to tracking final attendance.
- Maintain consistent communication with participants, handling inquiries, cancellation requests, and logistical concerns throughout the event lifecycle.
- Update and maintain the training database, tracking participant statuses, registrations, cancellations, presenter information, and training hours.
- Demonstrate proficiency in email communication and Excel to efficiently manage tasks and streamline processes.
Requirements
To be successful in this role, you should possess:
- An undergraduate degree in management or communications.
- Proficiency in using virtual collaboration tools, video conferencing platforms, and Microsoft Office Suite.
- Knowledge and confidence in Zoom is an advantage.
- Proficiency in database management and data entry, ensuring accurate and up-to-date records.
- 2 years of relevant work-experience, preferred in HR, L&D or event management, experience from a professional service firm is a plus.
- Experience at BCG preferred, especially understanding of BCG culture and practices.
- Strong attention to detail and a commitment to delivering high-quality experiences for participants and stakeholders.
- Experience with working in a virtual environment a plus.
- Exposure and hands-on experience on LMS (SABA, Successfactors, Adobe..etc) or any HRMS system.
- Ideally international experience during studies or professional employment.
- Awareness of cultural differences and willingness to adapt workstyle to a multi-cultural environment.
About the Boston Consulting Group
The Boston Consulting Group (BCG) is a global management consulting firm that helps organizations solve complex business problems and drive lasting growth. Our team of experts works closely with clients to understand their unique needs and develop tailored solutions to address them.
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