Technical Support Professional

hace 6 días


San José, San José, Costa Rica Palo Alto Networks A tiempo completo

At Palo Alto Networks, our mission is to be the cybersecurity partner of choice. We're on a quest to protect our digital way of life by being the first line of defense against cyber threats.

We're looking for a dedicated and experienced Technical Support Professional to join our team. As a key member of our support team, you will work closely with our valued customers to address their complex post-sales concerns.

Your key responsibilities will include:

  1. Providing technical support to customers and partners via various channels
  2. Configuring, troubleshooting, and providing best practices to customers
  3. Managing support cases to ensure timely resolution and follow-up
  4. Isolating faults and conducting root cause analysis for technical issues
  5. Publishing technical support bulletins and documentation in our Knowledge Base
  6. Reviewing technical documentation for training materials and other purposes

You will have the opportunity to travel to customer sites when needed to expedite resolution. Additionally, you may be required to provide on-call support 24/7 as part of our team's commitment to delivering exceptional service.

To succeed in this role, you should have a strong background in technical support, excellent communication skills, and expertise in Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols (LDAP, RADIUS, etc.). Experience working with Firewall Central Management Systems, multi-factor authentication security systems, and Security services (IDS/IPS, Firewalls, etc.) is also highly desirable.

In return for your expertise and dedication, we offer a dynamic and supportive work environment that fosters growth and development. You'll have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer service.



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