Technical Support Professional

hace 1 semana


San José, San José, Costa Rica Bairesdev A tiempo completo

Company Overview

BairesDev is a leading software development company in Latin America, proud to be the fastest-growing company in America. With a multicultural team across five continents and world-class clients, we strive for excellence in delivering high-quality solutions.

We believe that our people are the key to success, which is why we only hire the Top 1% of the best talents and nurture their professional growth on exciting projects.

Job Description

As a Technical Support Professional at BairesDev, you will be responsible for:

  • Responding to helpdesk tickets and live chat inquiries with clarity and professionalism.
  • Learning our products and platform inside and out to provide exceptional support.
  • Creating clear and informative knowledge base articles and guides to provide self-service support.
  • Troubleshooting technical issues in our platform and working with our developers to identify, document, and fix problems.

Required Skills and Qualifications

To succeed in this role, you will need:

  • At least 2 years of experience in Customer Support or customer success.
  • Strong communication skills to artfully break down, solve, and explain complex issues.
  • A passion for working with people and providing excellent support.
  • The ability to stay organized and juggle multiple priorities at once.
  • Advanced English language skills.

Benefits

We offer a range of benefits to make your work and life easier, including:

  • 100% remote work.
  • A hardware setup for you to work from home.
  • Flexible hours - make your own schedule.
  • Paid parental leave, vacation, and holidays.
  • A diverse and multicultural work environment.
  • An innovative environment with structure and resources.
  • Excellent compensation - well above the market average.

Others

We value diversity and teamwork, and every BairesDev team member brings something unique to our company. We strive to provide the best growth and professional development opportunities in a welcoming and innovative environment.



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