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Overview
The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. This team builds trust and confidence for every person and organization through delivering a seamless support experience.
In this role, you will own, troubleshoot and solve customer technical issues. You will participate in communities with peer delivery roles and develop specific technical and professional proficiency to enable you to understand and resolve customer issues.
Responsibilities
- You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
- You participate in communities with peer delivery roles
- You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
Qualifications
- Required/Minimum Qualifications
- 2+ years technical support, technical consulting experience, or information technology experience
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field
- Business level fluency to read, write and speak English
- Business level fluency to read, write and speak Spanish
- Additional or Preferred Qualifications
- Microsoft Technology Certifications
- Security or fraud experience is a nice to have
