Cloud Technical Support Professional
hace 2 semanas
About the Job:
We're seeking a skilled Technical Support Engineer to join our team, where you'll deliver exceptional customer experiences across our products and services.
You'll collaborate closely with customers, product groups, and engineering teams to identify and resolve technical issues, improve customer satisfaction, and drive business growth.
Responsibilities:
- Own and troubleshoot complex customer technical issues using collaboration, troubleshooting best practices, and transparency.
- Identify cases requiring escalation, whether technically or strategically.
- Create and maintain incident management requests to product group or engineering group.
- Contribute to case deflection initiatives, automation, and digital self-help assets to enhance customer and engineer experience.
- Provide ramp activities, knowledge sharing, technical coaching, and mentoring.
- Drive technical collaboration and engagement outside CSS (Product Engineering teams, Services, Support, Regions).
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific.
Requirements:
To succeed in this role, you'll need:
- Strong knowledge and experience in .NET Framework, ASP.NET, VB.NET.
- Cloud Technologies: Microsoft Azure, Amazon Web Services, iCloud.
- Languages and Compilers: C, C++, C#, VB.NET, Java, HTML5.
- Developer Tools: Visual Studio, Unity, Eclipse.
- Good understanding of Operating Systems and networking concepts.
-
Technical Support Professional for SaaS Platforms
hace 1 semana
San José, San José, Costa Rica Cloud Software Group A tiempo completoJob Description:\We're seeking an experienced Technical Support Engineer to join our team at Cloud Software Group. As a Technical Support Engineer, you will provide advanced-level technical support to customers, troubleshoot complex issues, and collaborate with cross-functional teams to improve product knowledge and resolve customer issues.Your Key...
-
Cloud Software Group Technical Support Specialist
hace 1 semana
San José, San José, Costa Rica Cloud Software Group A tiempo completoRole Overview:\We are seeking a highly skilled Technical Support Engineer to join our team at Cloud Software Group. As a Technical Support Engineer, you will be responsible for providing advanced-level support to customers in a fast-paced environment.About the Role:\- Answering customer inquiries regarding product features and functionality- Troubleshooting...
-
Technical Support Engineer
hace 2 semanas
San José, San José, Costa Rica Cloud Software Group A tiempo completo**About Cloud Software Group**Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get...
-
Azure Technical Support Professional
hace 3 días
San José, San José, Costa Rica Tek Experts A tiempo completoCloud Technical Support RoleWe're seeking a skilled Azure Technical Support Professional to join our team. As a member of the Azure Platform Technical Support team, you'll provide technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.Your Key ResponsibilitiesElevate complex or atypical cases to...
-
Cloud Software Group Technical Specialist
hace 1 semana
San José, San José, Costa Rica Cloud Software Group A tiempo completo**Company Overview**Cloud Software Group is a leading provider of cloud-based solutions, dedicated to delivering exceptional customer experiences. As a Networking Technical Support Engineer, you will play a crucial role in our mission to provide world-class support and service to our customers.**Job Description**We are seeking a highly skilled and...
-
Senior IT Support Professional
hace 6 días
San José, San José, Costa Rica Cloud Software Group A tiempo completoJob DescriptionAnalyze complex issues with our cloud products and ensure seamless integration into customer environments.Utilize advanced troubleshooting skills and technical expertise to resolve customer problems.Support clients ranging from small businesses to large enterprises, providing sophisticated problem analysis and resolution.We are looking for a...
-
Technical Support Professional
hace 3 días
San José, San José, Costa Rica Tek Experts A tiempo completo**Job Overview**We're seeking a skilled Technical Support Professional to join our team at Tek Experts. This role involves working with customers to resolve complex software issues, collaborating with colleagues to continuously improve support processes, and delivering exceptional customer service.The ideal candidate will be able to take cases escalated by...
-
Cloud Software Group Technical Support Specialist
hace 2 semanas
San José, San José, Costa Rica Cloud Software Group A tiempo completoAbout the Role:Citrix and TIBCO recently merged to create Cloud Software Group, one of the world's largest cloud solution providers. We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist at Cloud Software Group, you will be the primary point of contact for customers experiencing technical issues with...
-
Cloud Services Professional
hace 1 semana
San José, San José, Costa Rica Tek Experts A tiempo completoAbout the RoleWe're seeking a Cloud Services Professional to join our Azure Platform Technical Support (APTS) team. This role involves providing technical guidance, maintaining accurate documentation, and mentoring junior engineers.As a Cloud Services Professional, you'll work closely with colleagues to resolve complex technical problems and deliver...
-
Technical Support Professional
hace 2 semanas
San José, San José, Costa Rica Zscaler A tiempo completoZscaler is revolutionizing cloud security to help businesses protect themselves from damaging threats.We're seeking a highly skilled Sr. Product Support Engineer to join our Customer Care Organization.Responsibilities:Providing expert technical support to customers and partnersManaging escalated issues and collaborating with customers on critical...
-
Technical Support Professional
hace 4 días
San José, San José, Costa Rica Equifax A tiempo completoAbout the JobWe are looking for a talented Technical Support Professional to join our team at Equifax. The successful candidate will have excellent problem-solving skills, strong communication skills, and a passion for delivering cutting-edge products.Key Responsibilities:Collaborate with process owners to engineer holistic solutions.Implement and support...
-
Technical Support Engineer Position
hace 1 semana
San José, San José, Costa Rica Cloud Software Group A tiempo completoAbout the Role">We are seeking a skilled Technical Support Engineer to join our team at Cloud Software Group. As a Technical Support Engineer, you will be responsible for providing advanced-level technical support to customers in a fast-paced environment.Key Responsibilities:Answers incoming customer support requests with a focus on delivering world-class...
-
Technical Support Specialist
hace 1 semana
San José, San José, Costa Rica Check Point Software Technologies Ltd. A tiempo completoJob SummaryAs a Cloud Support Engineer at Check Point Software Technologies Ltd., you will be responsible for delivering exceptional technical support to our customers, ensuring seamless issue resolution and outstanding customer experiences.About the RoleOwning, troubleshooting, and solving customer technical issues related to CloudGuard products.Managing...
-
Cloud Support Solutions Specialist
hace 2 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAt Amazon Web Services (AWS), we're always looking for talented individuals to join our team as a Cloud Support Solutions Specialist. In this role, you'll have the opportunity to work with our largest and fastest-growing customers, helping them achieve the best value and service from our cloud platform.This is a technical role that requires strong analytical...
-
San José, San José, Costa Rica Cloud Software Group A tiempo completoPosition OverviewA highly skilled Technical Support Engineer is required to provide exceptional assistance to our customers via various channels, specializing in Citrix Cloud, Virtual Apps, and Virtual Desktops.You will focus on in-depth problem analysis of Citrix products and their integration into customer environments, utilizing advanced troubleshooting...
-
Technical Support Professional
hace 1 día
San José, San José, Costa Rica Tibco A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Senior Technical Support Engineer to join our dynamic team. As a key member of our support team, you will be responsible for providing industry-leading technical support to customers via various channels.About UsCitrix and TIBCO have merged to form Cloud Software Group, one of the world's largest...
-
Expert Technical Solutions Provider
hace 1 semana
San José, San José, Costa Rica Cloud Software Group A tiempo completoAbout the Job">As a Technical Support Engineer at Cloud Software Group, you will play a critical role in delivering exceptional customer experiences through expert technical solutions. Your primary responsibility will be to provide advanced-level technical support to customers, leveraging your strong analytical and problem-solving skills to resolve complex...
-
Technical Support Professional
hace 3 días
San José, San José, Costa Rica Tek Experts A tiempo completoCompany OverviewTek Experts is a global tech services and support company dedicated to delivering specialized and unique solutions for clients. Our agile, relationship-based support helps the largest, most innovative enterprises thrive.We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. If you crave...
-
Technical Support Professional
hace 1 semana
San José, San José, Costa Rica Credito Real Usa Finance Llc A tiempo completoTechnical Support Role at Credito Real USA Finance LLCWe are seeking an experienced Technical Support Professional to join our team in Costa Rica (remote). In this role, you will provide technical assistance to internal stakeholders, ensuring the efficient operation of our systems and applications.Key ResponsibilitiesOffer technical support to internal teams...
-
Enterprise Technical Account Professional
hace 2 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAWS Enterprise Support is seeking a highly skilled and motivated individual to fill the role of Enterprise Technical Account Professional. This position will provide support to our Enterprise customers, helping them get the most out of our cloud platform.In this role, you will be responsible for providing technical guidance and support to our customers,...