Cloud Technical Support Professional

hace 2 semanas


San José, San José, Costa Rica Microsoft A tiempo completo

About the Job:

We're seeking a skilled Technical Support Engineer to join our team, where you'll deliver exceptional customer experiences across our products and services.

You'll collaborate closely with customers, product groups, and engineering teams to identify and resolve technical issues, improve customer satisfaction, and drive business growth.


Responsibilities:

  • Own and troubleshoot complex customer technical issues using collaboration, troubleshooting best practices, and transparency.
  • Identify cases requiring escalation, whether technically or strategically.
  • Create and maintain incident management requests to product group or engineering group.
  • Contribute to case deflection initiatives, automation, and digital self-help assets to enhance customer and engineer experience.
  • Provide ramp activities, knowledge sharing, technical coaching, and mentoring.
  • Drive technical collaboration and engagement outside CSS (Product Engineering teams, Services, Support, Regions).
  • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific.

Requirements:

To succeed in this role, you'll need:

  • Strong knowledge and experience in .NET Framework, ASP.NET, VB.NET.
  • Cloud Technologies: Microsoft Azure, Amazon Web Services, iCloud.
  • Languages and Compilers: C, C++, C#, VB.NET, Java, HTML5.
  • Developer Tools: Visual Studio, Unity, Eclipse.
  • Good understanding of Operating Systems and networking concepts.


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Job Description:\We're seeking an experienced Technical Support Engineer to join our team at Cloud Software Group. As a Technical Support Engineer, you will provide advanced-level technical support to customers, troubleshoot complex issues, and collaborate with cross-functional teams to improve product knowledge and resolve customer issues.Your Key...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Role Overview:\We are seeking a highly skilled Technical Support Engineer to join our team at Cloud Software Group. As a Technical Support Engineer, you will be responsible for providing advanced-level support to customers in a fast-paced environment.About the Role:\- Answering customer inquiries regarding product features and functionality- Troubleshooting...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    **About Cloud Software Group**Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Cloud Technical Support RoleWe're seeking a skilled Azure Technical Support Professional to join our team. As a member of the Azure Platform Technical Support team, you'll provide technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.Your Key ResponsibilitiesElevate complex or atypical cases to...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    **Company Overview**Cloud Software Group is a leading provider of cloud-based solutions, dedicated to delivering exceptional customer experiences. As a Networking Technical Support Engineer, you will play a crucial role in our mission to provide world-class support and service to our customers.**Job Description**We are seeking a highly skilled and...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Job DescriptionAnalyze complex issues with our cloud products and ensure seamless integration into customer environments.Utilize advanced troubleshooting skills and technical expertise to resolve customer problems.Support clients ranging from small businesses to large enterprises, providing sophisticated problem analysis and resolution.We are looking for a...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    **Job Overview**We're seeking a skilled Technical Support Professional to join our team at Tek Experts. This role involves working with customers to resolve complex software issues, collaborating with colleagues to continuously improve support processes, and delivering exceptional customer service.The ideal candidate will be able to take cases escalated by...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    About the Role:Citrix and TIBCO recently merged to create Cloud Software Group, one of the world's largest cloud solution providers. We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist at Cloud Software Group, you will be the primary point of contact for customers experiencing technical issues with...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    About the RoleWe're seeking a Cloud Services Professional to join our Azure Platform Technical Support (APTS) team. This role involves providing technical guidance, maintaining accurate documentation, and mentoring junior engineers.As a Cloud Services Professional, you'll work closely with colleagues to resolve complex technical problems and deliver...


  • San José, San José, Costa Rica Zscaler A tiempo completo

    Zscaler is revolutionizing cloud security to help businesses protect themselves from damaging threats.We're seeking a highly skilled Sr. Product Support Engineer to join our Customer Care Organization.Responsibilities:Providing expert technical support to customers and partnersManaging escalated issues and collaborating with customers on critical...


  • San José, San José, Costa Rica Equifax A tiempo completo

    About the JobWe are looking for a talented Technical Support Professional to join our team at Equifax. The successful candidate will have excellent problem-solving skills, strong communication skills, and a passion for delivering cutting-edge products.Key Responsibilities:Collaborate with process owners to engineer holistic solutions.Implement and support...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    About the Role">We are seeking a skilled Technical Support Engineer to join our team at Cloud Software Group. As a Technical Support Engineer, you will be responsible for providing advanced-level technical support to customers in a fast-paced environment.Key Responsibilities:Answers incoming customer support requests with a focus on delivering world-class...


  • San José, San José, Costa Rica Check Point Software Technologies Ltd. A tiempo completo

    Job SummaryAs a Cloud Support Engineer at Check Point Software Technologies Ltd., you will be responsible for delivering exceptional technical support to our customers, ensuring seamless issue resolution and outstanding customer experiences.About the RoleOwning, troubleshooting, and solving customer technical issues related to CloudGuard products.Managing...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    At Amazon Web Services (AWS), we're always looking for talented individuals to join our team as a Cloud Support Solutions Specialist. In this role, you'll have the opportunity to work with our largest and fastest-growing customers, helping them achieve the best value and service from our cloud platform.This is a technical role that requires strong analytical...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Position OverviewA highly skilled Technical Support Engineer is required to provide exceptional assistance to our customers via various channels, specializing in Citrix Cloud, Virtual Apps, and Virtual Desktops.You will focus on in-depth problem analysis of Citrix products and their integration into customer environments, utilizing advanced troubleshooting...


  • San José, San José, Costa Rica Tibco A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Senior Technical Support Engineer to join our dynamic team. As a key member of our support team, you will be responsible for providing industry-leading technical support to customers via various channels.About UsCitrix and TIBCO have merged to form Cloud Software Group, one of the world's largest...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    About the Job">As a Technical Support Engineer at Cloud Software Group, you will play a critical role in delivering exceptional customer experiences through expert technical solutions. Your primary responsibility will be to provide advanced-level technical support to customers, leveraging your strong analytical and problem-solving skills to resolve complex...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Company OverviewTek Experts is a global tech services and support company dedicated to delivering specialized and unique solutions for clients. Our agile, relationship-based support helps the largest, most innovative enterprises thrive.We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. If you crave...


  • San José, San José, Costa Rica Credito Real Usa Finance Llc A tiempo completo

    Technical Support Role at Credito Real USA Finance LLCWe are seeking an experienced Technical Support Professional to join our team in Costa Rica (remote). In this role, you will provide technical assistance to internal stakeholders, ensuring the efficient operation of our systems and applications.Key ResponsibilitiesOffer technical support to internal teams...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    AWS Enterprise Support is seeking a highly skilled and motivated individual to fill the role of Enterprise Technical Account Professional. This position will provide support to our Enterprise customers, helping them get the most out of our cloud platform.In this role, you will be responsible for providing technical guidance and support to our customers,...