Technical Support Specialist
hace 1 semana
This role is ideal for individuals with a passion for delivering exceptional technical support to our customers. We are seeking a skilled Technical Support Level 1 to join our team at Vig.
About the Job:
We require someone who can provide top-notch technical assistance for our products, ensuring seamless user experiences. Key responsibilities include resolving hardware and software issues efficiently, articulating case summaries, and documenting resolutions in our Knowledge Management System (KMS).
BASIC QUALIFICATIONS:
- High School diploma or equivalent
- Expertise in one or more specialized areas of IT, such as Microsoft Administration or Linux Administration (desired)
- Advanced Troubleshooting skills in high-pressure environments
- Experience with Data Cabling and Computer Facilities maintenance
- Proven skills in PC repair, deployment, and liquidation
- Excellent written and verbal communication skills in English (in person, via phone/radio) with peers, management, contractors, and vendors
- Ability to work flexible shifts, including nights, weekends, and holidays
- Professional working fluency in English and Spanish
Schedule and Benefits:
The selected candidate will be required to work full-time, permanent hours, including call-in shifts on designated days. Our comprehensive benefits package ensures that you have the resources you need to excel in your role and maintain a healthy work-life balance.
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