Technical Solutions Specialist

hace 19 horas


San José, San José, Costa Rica Atomic Hr A tiempo completo

About Atomic Hr

We connect talented professionals in North America and Latin America with remote opportunities at innovative startups worldwide.

At Atomic Hr, we specialize in finding roles that align with your skills, experience, and career goals.

Our Approach

We take a personalized approach to ensure you're matched with companies that value your contributions and offer opportunities for growth.

About Our Client

Our client is an e-commerce company based in Canada, specializing in high-quality equipment for schools, parks, and community spaces.

They offer products that help organizations create safe, functional, and engaging environments for their communities.

Known for their customer-focused approach, they simplify the buying process by offering clear guidance and support.

The Team's Work

The team works closely with clients to ensure they find exactly what they need, from straightforward purchases to designing custom solutions.

Your Role

  • Assist Clients Through the Buying Process: Support customers with questions about products, purchases, and custom design options, ensuring they have everything they need to complete their orders.
  • Update and Manage CRM: Log all customer interactions and updates in Monday.com CRM, keeping accurate records and ensuring seamless follow-ups.
  • Provide Excellent Customer Support: Respond promptly and professionally to client inquiries via email, phone, and chat, offering clear answers and solutions.
  • Guide Customers in Custom Solutions: Help clients build their ideal playground by understanding their needs and providing tailored recommendations.
  • Contribute to Process Improvements: Share feedback from customers and identify opportunities to enhance the customer journey.

Requirements

You'll need:

  • Experience in Customer Support: A background in assisting clients, managing inquiries, or supporting customers through online or sales processes.
  • Familiarity with CRM Tools: Knowledge of platforms like Monday.com or similar systems to track customer interactions.
  • Professional English Skills: The ability to communicate fluently with clients in English-speaking environments.
  • E-Commerce or B2B Experience (Preferred): Experience in e-commerce, B2B sales, or related industries is a plus but not required.
  • Customer-Focused and Organized: Excellence at understanding customer needs, providing solutions, and managing details effectively.

What You'll Get

In this role, you'll enjoy:

  • Competitive Pay: A starting salary with opportunities for growth.
  • Remote Work: The flexibility to work from anywhere.
  • Skill Development: Gain valuable experience while working with an innovative team.


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