Desktop Support Specialist

hace 15 horas


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo
About Us

At Bill Gosling Outsourcing, we strive to create a fun, diverse, and engaging work environment that promotes both personal and professional growth. We aim to make a positive impact on our clients' lives by providing exceptional business solutions.

Job Overview

This Desktop Support Specialist position is responsible for providing technical assistance to end-users within the organization. The ideal candidate will have a strong understanding of hardware and software troubleshooting, as well as experience with various operating systems such as Windows, Unix, and Linux.

Key Responsibilities
  • Assist the Helpdesk Support team with Desktop Support tasks such as secure deployment of workstations, portable devices, keyboard, mice, monitors, and telephony equipment.
  • Support IT Department with technology-related tasks when required, including data center and office cabling.
  • Monitor daily operations and enhance processes to maximize technology efficiency.
  • Knowledge of Information Systems in relation to supporting workstations, portable devices, keyboards, mice, monitors, telephony software, including hardware and software.
Requirements
  • High School Diploma or equivalent / 2 years in Tertiary Education for Philippines and Trinidad & Tobago.
  • Post-Secondary education in a related IT field would be preferred.
  • Knowledge of Information Technology in relation to supporting Hardware and Software.
  • Minimum six months successful experience with the Company, or the equivalent Information Technology related experience outside of the Company.
  • Previous experience working with Information Technology Systems in supporting a Windows, Linux or Mac environment for hardware and software.
Benefits
  • Performance Bonus and Annual merit increase.
  • Birthday day off (paid), Marriage Leave (3 days paid), and Bereavement Leave (3 days paid).
  • Casual Dress Code.
  • Free counseling sessions.
  • Point-to-point transportation.
  • Dental Benefit.
  • SmartFit Partnership.
  • Free parking for all employees.
  • Free coffee/tea all day long.
  • An amazing work culture where you can learn and grow.
  • Opportunities for internal growth within the company.
  • New site - beautiful new office setting with a view.
  • Onsite games room with a rest & relaxation area.


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