Amazon Seasonal HR Support Professional in San Jose, Costa Rica
hace 2 días
Job Overview
">We are Amazon Support Services Costa Rica Srl, and we're seeking a highly skilled and motivated Seasonal My Hr Live Support Core Associate to join our team. This is a seasonal opportunity with an assignment duration of eleven (11) months based on business needs.
">About the Role
">As a Seasonal My Hr Live Support Core Associate, you will be part of our fast-paced HR support team, handling employee inquiries and providing timely responses through various contact channels including phone, Chat and Web case. You will work closely with partner teams to resolve cross-functional issues and update policies.
">Your Key Responsibilities
">- Receive queries via phone or chat and log contacts into the shared service case management system.
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession.
- Resolve such inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures - escalate when these cannot be resolved.
- Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to each employee's changing needs.
- Use high judgement, critical thinking and rationale to balance process adherence with employee's needs to analyze and decide on suitable resolutions
- Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies.
What We Are Looking For
">- 3-4+ years of contact center or equivalent experience.
- Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.
- Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
- Bachelor's degree or advanced college education in a related field included but not limited to; Human Resources, Business Administration or Organization Development.
- Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
Compensation and Benefits
">The estimated salary for this role is $45,000 per year, plus benefits and time off options based on your employee classification. Please note that conversion from this seasonal role to a regular full-time position is not guaranteed.
">Location
">This role is based in San Jose, Costa Rica.
-
Dynamic HR Support Associate
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAt Amazon, we believe in fostering a culture of excellence in customer service. We are seeking a highly skilled and dedicated Seasonal HR Live Support Core Associate to join our dynamic team. Located in Costa Rica, this seasonal opportunity is a fantastic chance to gain experience working with a world-renowned company like Amazon.As an HR Live Support Core...
-
Technical Support Professional in Costa Rica
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the Role: We are seeking a highly skilled Support Engineer to join our team in Costa Rica. The ideal candidate will have strong technical skills and experience in providing exceptional customer support.Job Description Summary: This is a non-virtual, permanent position based in Costa Rica. Job applicants must be located and legally authorized to work in...
-
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob SummaryWe are seeking a highly experienced Risk Management Leader to join our team at Amazon Support Services Costa Rica SRL. The successful candidate will be responsible for leading our Investigation Specialists in San Jose, CR, and will have the unique opportunity to help define toolsets, roadmaps, and processes to enable the TRMS mission.About the...
-
Program Director, Amazon Costa Rica
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Overview">The Strategic Account Services (SAS) organization at Amazon is dedicated to enhancing the customer experience by collaborating directly with Sellers to improve inputs for seller growth. Our team innovates and invents across technology, processes, and people to deliver exceptional services, foster Seller engagement and satisfaction, and develop...
-
Global Sales Operations Manager, Amazon Support Services
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob TitleStrategic Account Manager, Global SalesAbout the JobThis role focuses on managing key accounts in Japan and Australia. You will drive improvements in logistics, advertising, promotions, tax, compliance, fulfillment, and more.Main ResponsibilitiesQualify and manage a book of business across multiple categories and countries.Identify and resolve...
-
Senior Salesforce Product Manager
hace 14 horas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoOverviewWe are Amazon Support Services Costa Rica Srl - B20, a leading provider of digital video experiences. Our Prime Video team is seeking an experienced Senior Salesforce Product Manager to lead our Salesforce efforts in San Jose, Costa Rica.SalaryThe estimated salary for this position is $120,000 - $150,000 per year, depending on experience and...
-
Senior HR Support Specialist
hace 2 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoOverview:At Amazon Support Services Costa Rica Srl, we are seeking a highly skilled and experienced Customer Advocacy Liaison to join our team. As a key member of our Human Resources department, you will play a critical role in providing exceptional support to Amazon employees globally.About the Role:This is a seasonal opportunity with an assignment duration...
-
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout Amazon Support Services Costa Rica SrlAmazon Support Services Costa Rica Srl is a dynamic organization that requires exceptional talent to support its growth. As an HR Business Partner, you will play a vital role in ensuring the smooth operation of our business.Estimated Salary: $40,000 - $60,000 per yearWe are seeking an experienced Adjudication...
-
Amazon Business Growth Specialist
hace 14 horas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryWe are seeking a highly skilled Amazon Business Growth Specialist to join our team in San Jose, Costa Rica. As a key member of our Strategic Account Services organization, you will play a crucial role in driving business growth for some of the most influential Selling Partners on the Amazon platform.
-
Amazon Sr. Program Manager for SAS Growth
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled Sr. Program Manager to join our Strategic Account Services (SAS) Business Accelerator Team (SBAT) in San Jose, Costa Rica.This is a fantastic opportunity for an experienced program manager to drive growth initiatives and own end-to-end delivery of strategic programs focused on accelerating 3P growth inputs...
-
Risk Mining Manager Lead
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout UsAmazon Support Services Costa Rica Srl is a global company looking for a seasoned leader to join our team as Risk Mining Manager Lead. Based in San Jose, Costa Rica, this role will oversee the Risk Mining team and drive strategic initiatives to prevent bad actor activity on our platform.Job Description:The Risk Mining Manager Lead will be responsible...
-
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the Role- Collaborate with business leaders and PXT partners to co-create and implement plans and solutions which enable the successful delivery on behalf of our customers.- Be a strategic thought partner to business leaders to enable proactive organizational planning which anticipates the needs of the customers and Amazon.- Anticipate strategic...
-
Amazon Support Specialist
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced professional to join our team as an Amazon Support Specialist in Costa Rica. This is a unique opportunity to work with sellers worldwide, providing them with the necessary support to succeed on the Amazon platform.Key ResponsibilitiesRecruit and manage seller relationships by championing their...
-
HR Operations Specialist
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoWe are seeking a detail-oriented and customer-focused professional to join our team as an HR Operations Specialist. In this role, you will be responsible for processing new hires, terminations, and transfer cases for benefit enrollment, changes and deductions.Key ResponsibilitiesBenefit Enrollment and Changes: Process new hire, termination, and transfer...
-
Digital Content Specialist, Amazon Support Services
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob OverviewWe are seeking a highly skilled Digital Content Associate to join our team at Amazon Support Services in San Jose, CA.This non-remote position requires working on site and involves collaborating with internal stakeholders to deliver a seamless customer experience.
-
E-Commerce Business Development Specialist
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout Amazon Support Services Costa Rica SrlAmazon Support Services Costa Rica Srl is a dynamic and fast-paced organization that empowers Sellers to succeed on the Amazon Marketplace. Our mission is to make Sellers successful by providing them with the necessary tools and support to grow and expand their businesses domestically and globally.Role OverviewWe...
-
HR Business Partner
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoWe are seeking an HR Business Partner to join our team at Amazon Support Services Costa Rica Srl. This is a full-time position that requires strong communication, data analysis, and problem-solving skills.About the RoleThe successful candidate will be responsible for performance management, compensation management, employee relations, policies and practices,...
-
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob Summary:We are seeking a highly skilled and experienced Customer Success Manager to join our Amazon Support Services Costa Rica SRL team. In this role, you will be responsible for leading a team of Strategic Account Managers, driving business growth, and developing strategies to achieve organizational goals.About the Role:The ideal candidate will have 6+...
-
Cloud Support Specialist with AWS Expertise
hace 14 horas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoThe role of a Cloud Support Specialist with AWS expertise at Amazon Support Services Costa Rica Srl offers an exciting opportunity to work with a dynamic team in providing top-notch customer service. As a key member of our Customer Service team, you will be responsible for addressing billing, account access, and authentication inquiries, while ensuring the...
-
Costa Rica Loading Agent
hace 1 mes
San José, San José, Costa Rica Tui Group A tiempo completoAbout the Role- As a Loading Agent with TUI Musement in San Jose, Costa Rica, you will be responsible for loading reservations onto our Asterix system for executives, pre-closing, and billing closing.- Control and billing of reservations, accounting support in difference issues, creation of contracts in systems, creation of services and modalities, charging...