Amazon Seasonal HR Support Professional in San Jose, Costa Rica

hace 2 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Overview

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We are Amazon Support Services Costa Rica Srl, and we're seeking a highly skilled and motivated Seasonal My Hr Live Support Core Associate to join our team. This is a seasonal opportunity with an assignment duration of eleven (11) months based on business needs.

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About the Role

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As a Seasonal My Hr Live Support Core Associate, you will be part of our fast-paced HR support team, handling employee inquiries and providing timely responses through various contact channels including phone, Chat and Web case. You will work closely with partner teams to resolve cross-functional issues and update policies.

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Your Key Responsibilities

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- Receive queries via phone or chat and log contacts into the shared service case management system.
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession.
- Resolve such inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures - escalate when these cannot be resolved.
- Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to each employee's changing needs.
- Use high judgement, critical thinking and rationale to balance process adherence with employee's needs to analyze and decide on suitable resolutions
- Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies.

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What We Are Looking For

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- 3-4+ years of contact center or equivalent experience.
- Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.
- Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
- Bachelor's degree or advanced college education in a related field included but not limited to; Human Resources, Business Administration or Organization Development.
- Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.

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Compensation and Benefits

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The estimated salary for this role is $45,000 per year, plus benefits and time off options based on your employee classification. Please note that conversion from this seasonal role to a regular full-time position is not guaranteed.

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Location

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This role is based in San Jose, Costa Rica.



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