Program Director, Amazon Costa Rica
hace 1 mes
Job Overview
">The Strategic Account Services (SAS) organization at Amazon is dedicated to enhancing the customer experience by collaborating directly with Sellers to improve inputs for seller growth. Our team innovates and invents across technology, processes, and people to deliver exceptional services, foster Seller engagement and satisfaction, and develop scalable solutions.
">Job Summary
">We are seeking a highly skilled Program Director to join our SAS Business Accelerator Team (SBAT) in San Jose, Costa Rica. As a key member of our team, you will be responsible for executing programs focused on delivering new and existing features, processes, product, or systems with high ownership. You will drive and facilitate complex projects, focusing on results and measuring attainment of outcomes.
">Main Responsibilities
">- Drive and facilitate complex projects focusing on results and measuring attainment of outcomes.
- Assist with the definition and design of tools, standard operating procedures, and processes.
- Design scaled processes by gathering functional requirements, identifying resources needed, and defining milestones and launch schedules.
- Influence stakeholders outside your direct area of responsibility to ensure delivery.
- Identify and mitigate risks, and remove roadblocks within projects.
- Drive accountability from stakeholders for progress on key program actions.
- Conduct effective meetings and convey high-level plans with clear and concise verbal and written communication.
- Audit activities impacting selling partners and drive process improvement.
Requirements
">To succeed in this role, you will need:
">- Experience in change management and driving adoption of new tools, processes, and decision support.
- Ability to effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment.
- Strong service mindset and ability to use metrics to measure service levels.
- Experience in setting up or refining operational metrics.
- Participation in metric-based reviews and making decisions based on metrics.
- Strong attention to detail and excellent problem-solving skills.
- Graduate/Master's degree in a related field.
- Certified Six Sigma Green or Black Belt is a plus.
Salary Range
">$120,000 - $180,000 per year, depending on experience.
">Benefits
">We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
">Location
">San Jose, Costa Rica.
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