Education Support Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

About Straumann Group

Straumann Group is a leading company in the dental industry, and we are seeking an experienced Education Support Representative to join our team.

Job Summary

We are looking for a skilled and organized individual to provide education support to our customers. The successful candidate will be responsible for coordinating with education planners, providing technical support, and delivering exceptional customer service.

Main Responsibilities:

  • Coordinate with education planners to assist with programs both locally and nationally.
  • Serve as the primary point of contact for education customer service phone queue, addressing inquiries and providing support as needed.
  • Support customers with guidance on how to set up customer accounts on education SKiLL platform and guide them throughout the process.
  • Deliver exceptional customer service by promptly answering calls, addressing concerns, and providing relevant information to callers.
  • Responsible for data input and processing of third-party customer information containing data needed to collect analytics and provide measurements and reporting.
  • Utilize Customer Management System (CRM) to look up customer numbers and validate information.
  • Create prospect numbers for attendees who do not have existing customer numbers, ensuring accurate record-keeping and seamless event registration processes.

Minimum Qualifications:

  • Minimum of 1-2 years in a customer service or education support role.
  • Minimum of 1-2 years in a professional work environment preferred.
  • Bachelor's Degree preferred or equivalent work experience.

Required Skills and Knowledge:

  • English speaking mandatory.
  • Exceptional interpersonal and communication skills both verbal and written.
  • Time management and organizational skills.
  • Detailed-oriented and ability to multitask.
  • Strong problem solving and customer service skills.
  • Ability to work in a fast-paced team environment with multiple priorities.
  • Ability to work cross-functionally with all departments.
  • Advanced skills in MS Office; SAP and Cvent preferred.
  • A strong understanding of aspects of event planning and meeting management.
  • A basic understanding of LEAN Office Management.

Work Environment & Physical Demands:

  • General office environment. High stress may occur at times, some travel required and ability to lift up to 25 pounds.


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