Amazon Investigation Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About Amzn Support Srvcs Costa Rica

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We are a leading technology company in Costa Rica, dedicated to providing top-notch support services. Our team is passionate about delivering exceptional customer experiences and resolving complex issues efficiently.

Job Overview

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We are currently seeking a highly skilled Investigation Execution Specialist to join our Vendor Chargeback Dispute Management team in Costa Rica. As an integral part of our operations, you will be responsible for investigating vendor chargebacks, analyzing data, and implementing solutions to reduce the flow of chargebacks.

Responsibilities

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- Execute end-to-end processes and tools related to daily investigation tasks

- Conduct thorough analysis and investigation of vendor chargeback disputes

- Ensure timely and accurate responses to vendors, stakeholders, and customers

- Collaborate with cross-functional teams to improve internal processes and optimize chargeback resolution

- Develop and implement effective education strategies for vendors

- Identify areas for process improvement and suggest innovative solutions

Requirements

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- Bachelor's degree in any field

- Proven experience in peer coaching, mentoring, and/or training

- Excellent analytical, problem-solving, and communication skills

Benefits

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We offer a comprehensive benefits package, including:

- Competitive salary and bonus structure

- Opportunities for professional growth and development

- Flexible working hours and remote work options

What We Offer

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- A dynamic and supportive work environment

- Collaborative team culture

- Recognition and rewards for outstanding performance



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