Amazon AR Training Specialist

hace 10 horas


San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Company Overview

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Amzn Support Srvcs Costa Rica is a leading provider of customer-centric services, and we are seeking a skilled Training professional to join our team. As an Amazon AR Training Specialist, you will play a critical role in developing and implementing market/site specific training programs to enhance the knowledge and skills of AR employees.

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Job Description

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We are looking for a creative and passionate Training professional who can work together with site's People & Development lead and Channel/Sites Accounts Receivables leads to identify training needs and implement mechanisms to continuously assess employee's needs for training. Your responsibilities will include:

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  • Developing and implementing market/site specific training programs, including employee on-boarding and ongoing skills up-scaling programs for the Accounts Receivable business.">
  • Planning, coordinating and delivering programs to enhance the knowledge and skills of AR employees in the site/channel assigned, including legislation, local country policies, vendor systems and applicable processes.">
  • Ensuring the proficiency of AR employees with policies, procedures, processes, standards, tools and systems at site level.">
  • Conducting communication assessment of a trained new joiner's communication prowess towards overall 'License to Operate' before release of the analyst on to the floor.">
  • Developing educational material, including presentations, job aids, webinars, online content, and coffee chats.">
  • Supporting and coaching operations managers with training techniques for ongoing employee development.">
  • Facilitating on-boarding training to new AR Specialists.">
  • Supporting trained new joiners, side-by-side in a Go-Live support environment to monitor live calls in a supported environment there by providing feedback, conducting refreshers, and discussing difficult scenarios for communication enhancement.">
  • Inspiring and influencing the team positively - have a skill set to inspire analysts to implement coaching recommendations.">
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Required Skills and Qualifications

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To be successful in this role, you will need:

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  • Strong project management experience on driving customer-focused functional scale projects, across geos.">
  • Direct leadership and management experience, ideally with accountability for a training or consulting operation.">
  • Experience working with AR processes across LATAM.">
  • TTT Certified or equivalent facilitation certifications.">
  • Experience in handling global clientele.">
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Benefits

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We offer a competitive compensation package, as well as opportunities for career growth and development in a dynamic and supportive work environment.

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Others

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This is an exciting opportunity to join a fast-paced corporate environment and contribute to the success of Amzn Support Srvcs Costa Rica. If you are a motivated and experienced Training professional looking for a new challenge, please apply today.


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