Cash and Credit Resolution Specialist
hace 1 día
Job Summary
We are seeking a skilled Cash and Credit Resolution Specialist to join our team at Baxter. This role is responsible for managing delinquent accounts, resolving disputes, and maintaining accurate records.
About the Role
In this position, you will be responsible for:
- Contacting customers on delinquent accounts to resolve issues and collect payments;
- Reviewing credit limits and risk categories with the Credit Supervisor to make recommendations;
- Maintaining daily reports on pending orders and on-hold transactions;
- Issuing requests for refunds or credit memos as needed;
- Working with internal departments to research and resolve disputes;
- Developing strong working knowledge of customer base and company organizational structure;
- SUPPORTING TRAINING AND PROCESS IMPROVEMENT EFFORTS;
- Participating in performance review process;
- Achieving past due percentage and DSO related goals.
Requirements
To be successful in this role, you will need:
- Bachelor degree in Finance, Accounting or similar work experience;
- 2+ years experience in SSC or similar corporate role with primary focus on billing;
- Experience in Billing/AR process improvements;
- Functional knowledge of accounts receivable and dispute management processes;
- Proficient in using JDE and C2C Technology preferred;
- Proficient in using Microsoft Office suite.
What We Offer
Baxter offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to providing a safe and inclusive workplace, where everyone has the opportunity to succeed.
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