Consumer Credit Training Specialist
hace 1 día
About Minor International
At Experian, we empower businesses to make informed decisions by providing best-in-class data and innovative technology. As a leading global information services company, our mission is to create more opportunities for consumers, businesses, and society.
We're proud to be certified as a Great Place To Work for the third time and named one of the 100 Best Companies to work for by FORTUNE. Our team strives to foster an inclusive and diverse environment where everyone feels valued and respected.
The Role
We're seeking an experienced Consumer Credit Training Specialist to join our team. As a key member of our organization, you will be responsible for creating and maintaining training programs for Processing Analysts (PAs). This includes developing multimedia content, such as written guides, videos, and training activities, to ensure that our PAs have the necessary skills to succeed in their roles.
Key Responsibilities:
- Create and maintain comprehensive training programs for PAs, including documentation requirements and new product/process implementation support.
- Develop and facilitate knowledge platforms using software like Teams, SharePoint, PowerPoint, Camtasia, or other video recorders, Audacity or other audio recorders, Snagit, Kahoot, etc.
- Assist with department quality initiatives and stay up-to-date with new products and learning technologies.
- Serve as a point of contact for documentation requirements and assist with new product/process implementation.
- Collaborate with stakeholders to configure innovative solutions and promote internal synergy.
Qualifications:
- Bachelor's degree or equivalent experience preferred.
- 2+ years of experience as a Processing Analyst or in a related field.
- Strong knowledge of US credit industry regulations, including FCRA laws and related acts.
- Good understanding of database management concepts and principles.
- Excellent analytical and problem-solving skills, as well as strong communication and interpersonal skills.
- Background in learning and development roles – preferred.
What We Offer:
- A competitive salary and benefits package, including medical, life, and dental insurance.
- A collaborative and dynamic work environment with opportunities for professional growth and development.
- A recognition program that rewards outstanding performance and contributions to the team.
Join Us:
If you're passionate about training and development, and want to be part of a talented team that makes a real impact, we encourage you to apply for this exciting opportunity. At Experian, we believe in the power of diversity and inclusion, and we're committed to creating a workplace where everyone can thrive.
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