Cloud Partnership Enablement Lead
hace 7 horas
Company Overview
">Microsoft Corporation is a leader in empowering individuals and organizations to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.
We create life-changing innovations that impact billions of lives worldwide. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Job Description
The Cloud Partnership Enablement Lead is responsible for successfully leading a Partner Success Account Management (PSAM) team towards high-quality engagements with clear business impact and high partner satisfaction.
This role drives operational and delivery excellence as well as business engagement with key stakeholders in countries across the Americas region. The Cloud Partnership Enablement Lead will build and manage one of our Americas PSAM teams, mainly based in Costa Rica, servicing partners across the Americas Region.
Responsibilities
- Lead a team of PSAMs orchestrating partner scenarios that range from simple to complex in both technical and business terms.
- Partner issues/questions/engagements include readiness, pre-sales, architecture, competitive, proof-of-concept, RFP, deployment, break-fix questions & escalations.
- Provide escalation management for issues raised by the PSAMs and their interactions with partners.
- Interface with multiple stakeholders, for example, internal teams and external partners.
Required Skills and Qualifications
The ideal candidate has a comprehensive customer service, commercial/sales, and people management experience. They should have a strong desire to help partners and internal stakeholders see the value of the Advanced Support for Partners offering and deliver on our vision to be the preferred Partner Success offering.
Benefits
As a Cloud Partnership Enablement Lead at Microsoft Corporation, you will be part of a global organization that empowers every person and every organization on the planet to achieve more. We offer a collaborative environment where you can grow professionally and develop your skills.
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