Virtualization Support Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Citrix A tiempo completo

Citrix is a leading provider of secure digital workspace technology, empowering customers to work remotely or from anywhere. Our award-winning workplace values diversity, equity, and inclusion, and we prioritize a culture of belonging.

About the Job

We are seeking an exceptional Virtualization Support Specialist to join our team. The successful candidate will provide technical assistance to customers via diverse channels, focusing on in-depth problem analysis of Citrix products and their integration into customer environments.

Responsibilities

  • Performs advanced problem analysis and isolates problems of moderate to high complexity with little instruction from team leads and/or management.
  • Achieves and adheres to established Service Level Agreements and Key Performance Indicators.
  • Validates and qualifies sophisticated customer issues and business impact, which may require collaboration with more senior level team members or other vendors.
  • Contributes to the Citrix knowledgebase by creating new or updated technical articles/documents passionate about issue resolution or prevention.
  • Detailed cases, recommendations, and resolutions are clearly documented in the CRM system.
  • Guarantees that the work performed meets quality standards within acceptable time schedules and customer commitments.

Requirements

  • Requires practical knowledge of Virtualization, Windows Server, Active Directory, and common networking protocols.
  • University Degree or equivalent experience and minimum 2 years of relevant experience; relevant internships and graduate coursework will be taken into account.
  • English professional proficiency with excellent verbal and written communication skills.

Preferred Qualifications

  • Industry certifications: MCSE, MCA, or CCA

Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more

*Please note that benefits may vary based on location.

About Us

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and compliance with all federal, state, and local laws that prohibit employment discrimination. By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.



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