Data Virtualization Support Engineer

hace 1 semana


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

Introduction

We are seeking an experienced Technical Support Professional to join our IBM Data and AI team, supporting our leading data virtualization capability on a flexible multi-cloud data platform.

This role offers the opportunity to work with customers utilizing IBM Cloud Pak for Data and IBM Cloud to build next-generation intelligent data fabrics.

Your Responsibilities:

  • Understand client concerns, defining the scope of issues and their technical impact.
  • Manage client expectations, utilizing technical and negotiation skills to prioritize and diagnose problems.
  • Communicate updates and action plans to customers or IBM representatives via the support portal.
  • Recognize and minimize client impact by escalating processes to engage other support teams.
  • Adhere to first response and case update frequency SLAs, continuously improving response and resolution times.

Required Skills and Qualifications:

  • Programming knowledge, troubleshooting, and negotiation skills.
  • Linux, databases, open-source technologies, Hadoop distributions/big data, SQL.
  • 2 years of relevant experience working with DBs, knowledge of SQL engine, federation, and query optimization.
  • 1 year of experience working with Linux environments.

Preferred Skills and Qualifications:

  • 2-5 years of relevant experience as a DBA/backend developer with strong knowledge of SQL engine, federation, and query optimization.
  • 3+ years of experience working on Linux (and UNIX) operating systems in server environments.
  • Hands-on experience deploying or supporting databases on public cloud platforms (AWS, Azure, IBM, Google).
  • Strong working knowledge of container technologies/platforms (Docker, Kubernetes, OpenShift).

About Working at IBM:

As an IBMer, you'll have the opportunity to learn and develop yourself and your career. We encourage courage and experimentation every day, providing continuous trust and support in an environment where everyone can thrive, regardless of their personal or professional background.

Compensation: $120,000 - $180,000 per annum



  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    **Job Overview**We are seeking an experienced Application Support Specialist to join our team in Costa Rica.**Key Responsibilities**As an Application Support Specialist, you will be responsible for monitoring and validating backups, ensuring disk space availability, and troubleshooting server and database issues. You will also monitor server and database...


  • San Francisco, Heredia, Costa Rica NTT DATA A tiempo completo

    About NTT DATANTT DATA is a global leader in digital transformation, serving 75% of the Fortune Global 100. We empower organizations to innovate, optimize, and transform for long-term success.As a trusted partner, we have diverse experts in over 50 countries and a robust ecosystem of established and start-up companies. Our services include business and...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our IBM team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving complex technical issues, and collaborating with cross-functional teams to deliver exceptional customer experiences.Key...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    Job Summary: NTT DATA is seeking a skilled Data Storage Solutions Architect to join our team in Heredia, Costa Rica. The successful candidate will design, configure, deploy, and maintain SAN and NAS solutions, ensuring high availability and optimal performance. This role requires strong knowledge of storage protocols, enterprise storage platforms, and backup...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    Job DescriptionWe are seeking a skilled Application Management Support Specialist to join our team in Heredia, Costa Rica.Position OverviewThe successful candidate will be responsible for monitoring and validating backups, ensuring sufficient disk space, and troubleshooting server and database availability issues.Key ResponsibilitiesMonitor and validate all...

  • Data Engineer

    hace 2 meses


    San Francisco, Heredia, Costa Rica Modus Create A tiempo completo

    We are seeking a highly skilled Data Engineer to join our team at Modus Create. As a Data Engineer, you will be responsible for building and maintaining our data infrastructure, ensuring data quality and security, and developing scalable data pipelines. If you have a passion for data and enjoy working with Big Data technologies, this could be the perfect...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    As a Senior Data Solutions Architect at Ntt Data, you will play a pivotal role in designing and building high-performance data-centric solutions using cutting-edge big data capabilities.About the RoleThe Lead Data Engineer will lead the work of other engineers, providing technical guidance and support to the team. Key accountabilities include developing...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Description:We are seeking an experienced Data Insights Engineer to join our growing team at Amazon Support Services Costa Rica SRL. This role will be responsible for taking data analysis and insights capability to the next level, working with data infrastructure to ensure data is accessible, auditing existing visualization dashboards, and working with...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Job Title: Senior Data Analytics EngineerEstimated Salary:$110,000 - $140,000 per yearAbout the RoleWe are seeking a highly skilled Senior Data Analytics Engineer to join our team at Amazon Support Services Costa Rica Srl - B20. As a key member of our Business Intelligence team, you will be responsible for designing and implementing scalable, automated...


  • San Francisco, Heredia, Costa Rica NTT DATA A tiempo completo

    Job OverviewWe are seeking a skilled Enterprise Storage Architect to join our team in Heredia, Costa Rica.About the RoleThis position involves designing, configuring, deploying, and maintaining SAN and NAS solutions to ensure high-performance storage infrastructure for our clients.Main Responsibilities:Design and implement storage systems, ensuring optimal...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    **Software Lifecycle Expert Wanted**We are looking for a skilled Software Lifecycle Engineer to join our team at NTT Data Services.**About the Role:**As a Software Lifecycle Engineer, you will be responsible for planning, designing, developing, testing, and releasing software solutions. You will work closely with internal and external stakeholders to ensure...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Salary: $80,000 - $110,000 per yearWe are seeking a highly skilled Business Intelligence Engineer to join our dynamic team at Amazon Support Services Costa Rica Srl. As a key member of our Finance Operations, Accounting & Analysis (FOAA) team, you will be responsible for delivering exceptional business intelligence and insights that drive key business...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    **Delivering Exceptional Support for IBM Software and Solutions**We are seeking a highly skilled Technical Support Engineer to join our team, providing remote technical support assistance to clients using Problem Determination (PD) and Problem Source Identification (PSI) skills. In this role, you will have the opportunity to make a significant impact by...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    IntroductionWe're seeking a talented Technical Support Engineer to join our team at IBM. As a crucial member of our support team, you'll play a key role in delivering exceptional customer experiences by resolving technical issues efficiently and effectively.Your Role and ResponsibilitiesAs a Support Engineer, you'll be responsible for:- In-depth...


  • San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    **About the Role:**We are seeking a highly motivated and detail-oriented individual to join our team in Costa Rica as a Technical Support Specialist.The selected candidate will have the opportunity to gain hands-on experience in various aspects of technology, including Systems Engineering, Administration, Business Analysis, or IT Asset Management.The ideal...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    Job Overview">We are seeking an experienced Database System Administrator to join our team in Costa Rica. The successful candidate will be responsible for ensuring the optimal performance, security, and availability of our database infrastructure.">About the Role">The ideal candidate will have at least 5 years of experience in database administration, with a...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    **Job Overview**We are seeking a highly skilled Active Directory Engineer to enhance our organization\'s IT infrastructure. The ideal candidate will possess advanced knowledge of Active Directory and its related technologies.**Key Responsibilities**This role will involve providing engineering support for our large on-premises Active Directory environment....

  • Data Engineer

    hace 2 meses


    San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    At Moody's, we are seeking a skilled Production Data Engineer to join our dynamic Enrichment Team. As a key member of this team, you will play a pivotal role in ensuring the reliability, efficiency, and quality of our media data processing and delivery.About Moody's Media SolutionsWe are at the forefront of integrating cutting-edge technology with...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    Job SummaryWe are seeking a Technical Support Engineer to join our IBM API Connect and DataPower team. As a Technical Support Engineer, you will provide remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills.ResponsibilitiesProvide troubleshooting and technical advice for API Connect...


  • San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    We are seeking a highly skilled Data Intelligence Engineer to join our team at Databricks. As a key member of our organization, you will play a critical role in providing data and analytics support to both the greater Strategy and Operations team as well as teams in the field.This role requires strong technical and project management skills, including the...