Customer Service Specialist with Technical Expertise

hace 2 meses


San José, San José, Costa Rica Clearsource A tiempo completo
Customer Support Role at Clearsource

We are a people-driven company committed to delivering exceptional customer experiences. Our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy - define our DNA and make us a great company to work for.

Job Overview

We are seeking an exceptional Technical Support Representative to join our team of Technical Support Experts. If you are passionate and have a technical savvy mindset, this opportunity is for you.

Competitive Salary and Benefits

We offer a competitive salary, medical and dental insurance, group life insurance, paid time off, outstanding career growth, a passionate and innovative work culture, a friendly and team-driven environment, and skills and leadership development.

Key Responsibilities

You will be accountable for resolving customer issues in a manner that minimizes the customer's time and effort required, to achieve resolution and leaves the customer feeling valued. You will need to continually touch base with your Team Lead, and review the data of your Key Performance Indicators (KPI's), i.e. 100% schedule adherence, Customer Satisfaction (CSAT), and Service Levels.

Requirements

  • High school diploma
  • 1-year experience in a call center setting
  • Technical Troubleshooting experience
  • B2+ or above, English Level
  • Ability to take on-site training for 3 weeks
  • Reliable internet connection with download speed: 20Mbps, upload speed: 15Mbps, and latency: 20Ms or less

Estimated Salary Range: $45,000 - $60,000 per year, depending on location and experience.



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