Customer Service Specialist with Technical Expertise
hace 2 semanas
We are a people-driven company committed to delivering exceptional customer experiences. Our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy - define our DNA and make us a great company to work for.
Job Overview
We are seeking an exceptional Technical Support Representative to join our team of Technical Support Experts. If you are passionate and have a technical savvy mindset, this opportunity is for you.
Competitive Salary and Benefits
We offer a competitive salary, medical and dental insurance, group life insurance, paid time off, outstanding career growth, a passionate and innovative work culture, a friendly and team-driven environment, and skills and leadership development.
Key Responsibilities
You will be accountable for resolving customer issues in a manner that minimizes the customer's time and effort required, to achieve resolution and leaves the customer feeling valued. You will need to continually touch base with your Team Lead, and review the data of your Key Performance Indicators (KPI's), i.e. 100% schedule adherence, Customer Satisfaction (CSAT), and Service Levels.
Requirements
- High school diploma
- 1-year experience in a call center setting
- Technical Troubleshooting experience
- B2+ or above, English Level
- Ability to take on-site training for 3 weeks
- Reliable internet connection with download speed: 20Mbps, upload speed: 15Mbps, and latency: 20Ms or less
Estimated Salary Range: $45,000 - $60,000 per year, depending on location and experience.
-
Customer Support Specialist with Technical Expertise
hace 1 semana
San José, San José, Costa Rica Cloudpay A tiempo completoWe are seeking a skilled Customer Support Specialist to join our team at Cloudpay. This is a fantastic opportunity to leverage your technical expertise and provide exceptional support to our clients across the AMER region, as well as assist APAC and EMEA clients.**Key Responsibilities:**As a Customer Support Specialist, you will be responsible for managing...
-
San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Teleperformance Costa Rica.The ideal candidate will have a strong background in Computer Services and excellent communication skills.This role is responsible for providing top-notch support to clients, addressing their product inquiries, and resolving technical issues...
-
Technical Systems Specialist
hace 7 días
San José, San José, Costa Rica Northwind Technical Services A tiempo completoCompany Overview: Northwind Technical Services is a leading provider of innovative solutions in automation and technical services.Estimated Salary Range: $80,000 - $120,000 per annumJob Description: As a Technical Systems Specialist at Northwind Technical Services, you will play a vital role in ensuring the safety, financial, and technical success of our...
-
San José, San José, Costa Rica Datasite A tiempo completoUnlock Your Potential in Global Product SupportWe are seeking a highly skilled Global Product Support Specialist with Multilingual Expertise to join our team at Datasite. As a key member of our support team, you will provide world-class assistance to our global clients, leveraging your expertise in both Portuguese and English to deliver exceptional customer...
-
Customer Support Specialist
hace 2 semanas
San José, San José, Costa Rica Wns Global Services A tiempo completoAbout Wns Global ServicesWe are a global Business Process Management leader offering business value to 400+ clients worldwide by combining operational excellence with deep domain expertise in key industry verticals.Our ServicesBanking and Financial ServicesConsulting and Professional ServicesHealthcareInsuranceManufacturingRetail and Consumer Packaged...
-
Customer Service Representative
hace 4 semanas
San José, San José, Costa Rica Wns Global Services A tiempo completoCompany Overview WNS (Holdings) Limited is a global leader in Business Process Management (BPM). Our company provides exceptional service to over 400 global clients by combining operational excellence with deep domain expertise in key industries, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
AWS Technical Customer Service Specialist
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryWe are seeking a highly skilled AWS Technical Customer Service Specialist to join our team. As a customer service representative, you will be the primary point of contact for customers seeking assistance with AWS products and services.Key Responsibilities- Provide innovative customer service to address billing, account access, and authentication...
-
Technical Support Specialist
hace 4 semanas
San José, San José, Costa Rica Microsoft A tiempo completoAt Microsoft, we are seeking a highly skilled Technical Support Specialist to join our Customer Service & Support team. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving complex customer technical issues related to cloud security and networking.Key Responsibilities:Investigate and resolve complex customer technical...
-
Technical Support Specialist
hace 3 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking a customer-oriented Technical Support Specialist to work on behalf of our client, resolving complex customer cases. You'll collaborate with colleagues to continuously improve and deliver exceptional customer service.Responsibilities:Provide technical guidance across teams by identifying areas requiring expertise on different modules of...
-
Technical Solutions Specialist
hace 1 semana
San José, San José, Costa Rica Emerson A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Solutions Specialist to join our team at Emerson. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical expertise to our clients.
-
Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica TIBCO A tiempo completoRole Overview:We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our customers.Key Responsibilities:Provide timely and effective technical support to customers via phone, email, and chat.Resolve customer...
-
Technical Support Specialist
hace 3 semanas
San José, San José, Costa Rica Zuora A tiempo completoAbout the RoleZuora is seeking a highly skilled Technical Support Specialist to join our Global Customer Support team.As a Technical Support Specialist, you will be responsible for providing exceptional customer support to Zuora customers, ensuring they have a positive experience with our products and services.You will work closely with our engineering and...
-
Technical Support Specialist
hace 3 semanas
San José, San José, Costa Rica Intel A tiempo completoJoin Intel as a Technical Support SpecialistIntel is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT team, you will be responsible for delivering exceptional support to end-users, ensuring seamless adoption and utilization of Microsoft 365 technologies. Your expertise will enable the delivery of high-quality...
-
Technical Support Specialist
hace 4 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoRole Overview We're looking for a skilled Technical Support Specialist to work with our client and resolve complex customer cases related to mobile device management. As a member of our team, you will collaborate with customers to resolve software issues, work with colleagues to continuously improve, and deliver exceptional customer service. This role...
-
Technical Resolution Specialist
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a leading technology company, we're constantly innovating to provide seamless support experiences for our customers.The Customer Service & Support (CSS) organization is a key part of this mission, building trust and confidence through delivering...
-
Customer Service Specialist for RMA Operations
hace 3 semanas
San José, San José, Costa Rica Emerson A tiempo completoRMA Operations OverviewWe are seeking an experienced Customer Service Specialist for RMA Operations to join our team at Emerson Process Management.Key Responsibilities:Review customer specifications, verifying model numbers and offering alternative solutions when required.Directly provide customers with evaluations of RMA based on RMA evaluation reports,...
-
Technical Solutions Specialist
hace 3 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoAt Tek Experts, we're seeking a skilled Technical Solutions Specialist to join our Azure Platform Technical Support team. This role involves providing world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.As a Technical Solutions Specialist, you'll work as part of a highly collaborative team...
-
Technical Support Specialist
hace 3 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoSeeking a customer-focused Technical Support Specialist to work on behalf of our client, resolving complex customer cases. Collaborate with colleagues to continuously improve and deliver exceptional customer service, providing quick and accurate support for escalated cases.**About Our Team**:Tek Experts is a tech services and support company delivering...
-
Technical Support Specialist
hace 4 semanas
San José, San José, Costa Rica Emerson A tiempo completoTechnical Support RoleWe are seeking a skilled Technical Support Specialist to join our team at Emerson. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, handling inquiries, and resolving issues related to our products.Key ResponsibilitiesProvide technical support to customers via phone, email,...
-
Customer Service Specialist
hace 2 semanas
San José, San José, Costa Rica TD SYNNEX A tiempo completoJob OverviewWe are seeking a highly skilled CUSTOMER SERVICE SPECIALIST to join our team at TD SYNNEX. As a key member of our support team, you will play a vital role in providing exceptional customer experiences.Estimated Salary: $45,000 - $55,000 per yearJob ResponsibilitiesThe Customer Service Specialist is responsible for delivering timely and accurate...