Customer Support Representative
hace 9 horas
**Job Description**:
Job Title: Customer Support Representative
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you.
With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.
This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.
The Impact You'll Make in this Role
Primary responsibilities include but are not limited to the following:
- Responds to a variety of inbound inquiries and complaints from both internal business partners and external customers, taking action as appropriate:
- Identifying the need
- Assessing the situation
- Providing inquiry resolution and escalation per established processes
- Triages inquiries to other internal areas for resolution
- Documents customer interactions accurately and completely
- Is able to manage entry level questions on
- Product information and technical specs
- Customer service related inquiries
- Triage calls to appropriate areas with 3M for further assistance
- Shares 3M new products and services with customers to meet their requirements
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
- High School Diploma and a minimum of two (2) years of combined experience engaging, servicing or selling to customers, clients, in a tech support, customer service role- B2 English or higher
Additional qualifications that could help you succeed even further in this role include:
- Possess a bachelor's degree or higher (completed and verified prior to start)- Knowledge of SalesForce CRM- Possesses exceptional customer service competencies- Enjoys helping and interaction with other people in a friendly, courteous manner and gives continuous attention to customer satisfaction- Ability to work in high-volume, rapidly changing environment- Clear and conceptual thinking ability; excellent judgement of discretion- Previous 3M experience/knowledge with in our systems, processes and businesses- Ability to resolve conflicts effectively and take the initiative to resolve issues quickly before they become problems.- Ability to work in a team environment and willing to collaborate and compromise, including team leadership.- Strong Active Listening skills.- Ability to follow through with commitments and show concern for the needs of others.- Excellent oral and written communication, including presentation skills.- PC literate, including Microsoft Office products, 3M Customer Service systems is a plus.- Strong organizational and multitasking skills with the ability to stay focused on prioritized tasks.- Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially.
To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Chat with Max
3M es un empleador que ofrece las mismas oportunidades.
3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals.
You have flexibility in where and when work gets done.
It all depends on where and when you can do your best work.
3M Global Terms of Use and Privacy Statement
-
Alajuela, Alajuela, Costa Rica Abbott A tiempo completoA career at Abbott offers a unique opportunity to work in a dynamic environment that values innovation and excellence. Our team of professionals is dedicated to delivering exceptional customer service and support.About the RoleThis position works in a Contact Center environment under close supervision, focusing on defined work assignments while following...
-
Global Customer Support Representative
hace 2 días
Alajuela, Alajuela, Costa Rica H.B. Fuller A tiempo completoH.B. Fuller, a leading global adhesives provider, focuses on perfecting adhesives and specialty chemicals across all industries worldwide.Job OverviewThe Global Customer Support Representative acts as the primary point of contact for customers, ensuring all day-to-day customer activities are handled in a courteous, accurate, and timely manner.Key...
-
Customer Support Associate
hace 4 días
Alajuela, Alajuela, Costa Rica Tactical Back Office A tiempo completoAbout Tactical Back OfficeWe are a dynamic and innovative company seeking an experienced Customer Service Representative to join our team.Job DescriptionAs a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. Your primary goal will be to resolve customer complaints and issues in a...
-
Sales Support Representative
hace 9 horas
Alajuela, Costa Rica Solventum A tiempo completo**Job Description**:Sales Support Representative (Solventum)3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives.As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and...
-
Alajuela, Alajuela, Costa Rica 3M A tiempo completoJob Description:At 3M, we are seeking a highly skilled Customer Service Representative to join our Sales Support Team in San Jose, Costa Rica. This role is ideal for an individual with exceptional communication skills and experience in customer-facing roles.Key Responsibilities:Act as the primary liaison with internal customers, providing clear and...
-
Sales Support Representative
hace 8 horas
Alajuela, Costa Rica 3M A tiempo completo**Job Description**:3M is seeking a Sales Support Representative for Sample Center LATAM Team region.region located in San Jose, Costa Rica.Job Summary:The person hired for the position of Sales Support Representative will handle varied internal customer transactions; customer sample order management (entry, inventory, documentation, others) and servicing...
-
Customer Service Representative I
hace 9 horas
Alajuela, Costa Rica Abbott Laboratories A tiempo completo**_MAIN PURPOSE OF _**_ROLE_****_ MAIN _**_RESPONSIBILITIES_**- Receives, verifies and processes purchases orders, and/or coordinates the distribution of medical devices to hospitals, sales representatives and/or distributors as appropriate.- Researches and resolves any problems with orders received.Corrects the order as necessary, and releases for posting.-...
-
Customer Service Representative I
hace 9 horas
Alajuela, Costa Rica Abbott Laboratories A tiempo completo**_MAIN RESPONSIBILITIES_**- Receives, verifies and processes purchases orders, and/or coordinates the distribution of medical devices to hospitals, sales representatives and/or distributors as appropriate.- Researches and resolves any problems with orders received.Corrects the order as necessary, and releases for posting.- Communicates all inventory...
-
Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completoAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Abbott Laboratories. As a key member of our support team, you will be responsible for providing exceptional service to customers via phone, email, and chat.Job Description:This role involves responding to customer inquiries, resolving technical issues, and...
-
Customer Service Representative
hace 3 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoCompany Overview">As a key member of the Medical Solutions Division Advantage Center, you will play a vital role in enhancing our customers' experience with their healthcare needs.You will be interacting with individuals such as patients, family members, physicians, skilled nursing facilities, and other healthcare professionals to provide timely and...
-
Customer Service Representative
hace 9 horas
Alajuela, Costa Rica Bold Business A tiempo completoWe're looking for a customer service representative who is excited to work from home (100% remote), who will receive inbound and outbound calls from US Technicians.- As CSR you must be great and confident on the phone in order to answer concerns, gather info, and be able to clarify any questions.For this, you must be able to work under pressure, handle...
-
Customer Service Representative
hace 9 horas
Alajuela, Costa Rica Bb | Mz A tiempo completoWe're looking for a customer service representative who is excited to work from home (100% remote), who will receive inbound and outbound calls from US Technicians.As CSR you must be great and confident on the phone in order to answer concerns, gather info, and be able to clarify any questions.For this, you must be able to work under pressure, handle stress...
-
Trilingual Hr Support Representative
hace 8 horas
Alajuela, Costa Rica 3M A tiempo completo**Job Description**:3M Is Hiring a Trilingual HR Support Representative (Spanish-English-Portuguese)This position specializes in the full life-cycle of an employee: From new hires, promotions, transfers, and payrate changes to separations.The work focuses on answering HR, Payroll, Benefit, Stock and policy questions and resolving issues.Provide answers,...
-
Alajuela, Alajuela, Costa Rica Fist Bump A tiempo completoFist Bump, a hospitality business, is seeking customer service professionals to join our team. We acquire, renovate, and manage rental properties in Austin, TX.We offer a unique work environment where we prioritize culture and teamwork. Our values include honesty, hard work, and kindness. We believe in work-life balance and will work with you to find a...
-
Customer Service Liaison Specialist
hace 2 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoJob Overview: 3M is seeking a highly skilled Sales Support Representative to join our Sample Center LATAM Team. This role involves handling internal customer transactions, managing customer sample orders, and providing exceptional customer service.About the Role: As a Sales Support Representative, you will be responsible for acting as the primary liaison...
-
Customer Service Telecommunication Specialist I
hace 15 horas
Alajuela, Costa Rica Abbott A tiempo completoThe Opportunity This position works in Aerocentro, Alajuela location in the Division of CRM, Cardiac Rhythm Technologies.As Telecommunication Specialist I, you'll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures.Provides answering services and...
-
Order Management Representative I
hace 9 horas
Alajuela, Costa Rica Philips A tiempo completo**Job Title**: Order Management Representative I**Order Management Representative 1**To manage sales orders to ensure that the customer receives the ordered goods in the right time and on the right place**Your role**:- Checks and validates sales order data at receipt of the order.- Adds data, enters order into the computer system for determining the delivery...
-
Inside Account Representative
hace 9 horas
Alajuela, Costa Rica Td Synnex A tiempo completo**Job Purpose**:Are you an effective salesperson who enjoys daily interactions with an established client base?TD SYNNEX is looking for an Inside Account Representative who can deliver results and provide exceptional customer service to our partners.In the Inside Account Representative role, you work with specific, identified accounts.Position owns the daily...
-
Customer Support Team Member
hace 7 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completo3M is a leading manufacturer of innovative products and technologies. Our Tier 1 Omni-Channel Support Global Service Center team in Costa Rica is seeking a Customer Support Team Member to join our collaborative and dynamic culture.We are looking for a highly motivated and driven individual to provide exceptional customer support and share new products and...
-
Customer Service Professional
hace 2 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoJob Description:The Customer Service Representative role is a customer-facing position that involves delivering high-quality service and results within our organization. As a representative, you will be responsible for providing white glove service to our customers through timely and accurate order management processing, education, and problem-solving.Key...
