Customer Service Telecommunication Specialist I
hace 12 horas
The Opportunity This position works in Aerocentro, Alajuela location in the Division of CRM, Cardiac Rhythm Technologies.As Telecommunication Specialist I, you'll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures.
Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.What You'll Do Answers calls from hospital's staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillatorPulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales RepresentativePerform outbound calls to Sales Representatives to confirm receipt of case informationTriage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriateShift B [Monday to Friday from 2pm to 10pm] Experience and required qualificationsHigh School Bachelor DegreeOne year of experience in a customer service, product support, IT, telecommunications, or related role.Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.Fully Bilingual (English and Spanish)Preferred QualificationsExperience in the biotech, bio-instruments or medical devices industriesExperience working in a broader enterprise/cross-division business unit model preferred.
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Customer Service Telecommunication Specialist I
hace 6 horas
Alajuela, Costa Rica Abbott Laboratories A tiempo completo**About Abbott**Abbott is a global healthcare leader, creating breakthrough science to improve people's health.We're always looking towards the future, anticipating changes in medical science and technology.**Working at Abbott**At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.You...
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Alajuela, Alajuela, Costa Rica Abbott A tiempo completoA career at Abbott offers a unique opportunity to work in a dynamic environment that values innovation and excellence. Our team of professionals is dedicated to delivering exceptional customer service and support.About the RoleThis position works in a Contact Center environment under close supervision, focusing on defined work assignments while following...
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Remote Care Specialist I
hace 5 horas
Alajuela, Costa Rica Abbott Laboratories A tiempo completo**About Abbott Production Remote Care Specialist I**Abbott is a global healthcare leader, creating breakthrough science to improve people's health.We're always looking towards the future, anticipating changes in medical science and technology.**Working at Abbott**At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your...
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Customer Support Specialist I-Solventum
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Bilingual Customer Support Specialist I-Solventum
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Alajuela, Costa Rica Solventum A tiempo completo**Job Description**:Customer Support Specialist I-Solventum3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives.As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and...
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Bilingual Customer Support Specialist I-Solventum
hace 5 horas
Alajuela, Costa Rica Solventum A tiempo completo**Job Description**:Customer Support Specialist I-Solventum3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives.As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and...
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Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completoAbout Abbott LaboratoriesAbbott Laboratories is a global leader in healthcare, committed to improving people's lives through innovative medical solutions.The OpportunityWe're seeking a Customer Service Telecommunication Specialist I to join our team at our Alajuela location. As a key member of our Contact Center, you'll work closely with our Sales...
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Specialist I, Remote Care
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Alajuela, Costa Rica Abbott Laboratories A tiempo completo**_MAIN PURPOSE OF ROLE_** - Works in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. - Exercises basic customer service and technical skills in response to remote monitoring inquiries and complaints from health care professionals, Abbott field personnel, patients, and...
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Remote Care Specialist
hace 2 días
Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completoAbout the RoleThis position is part of Abbott Laboratories' Customer & Technical Service department. As a Remote Care Specialist, you will work under close supervision in a contact center environment, performing defined work assignments while following established procedures.Key Responsibilities:Exercising customer service and technical skills to respond to...
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Remote Care Specialist I(On Site)
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Alajuela, Costa Rica Abbott Laboratories A tiempo completoMAIN PURPOSE OF ROLESummarize the main purpose of the role.- Works in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures.- Exercises basic customer service and technical skills in response to remote monitoring inquiries and complaints from health care professionals, Abbott field...
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Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completoAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Abbott Laboratories. As a key member of our support team, you will be responsible for providing exceptional service to customers via phone, email, and chat.Job Description:This role involves responding to customer inquiries, resolving technical issues, and...
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Financial Risk Management Specialist
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Customer Support Specialist
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Sr. Customer Service Specialist
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Remote Care Specialist I
hace 4 días
Alajuela, Costa Rica Abbott Laboratories A tiempo completo**MAIN RESPONSIBILITIES** - Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callers’ product experiences. - Documents patient and clinic system complaints by preparing...
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Remote Care Specialist I
hace 6 horas
Alajuela, Costa Rica Abbott Laboratories A tiempo completo**MAIN RESPONSIBILITIES**- Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers.This must be done using active and clear note-taking; accurately and thoroughly reporting callers' product experiences.- Documents patient and clinic system complaints by preparing Field...
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Customer Support Specialist
hace 3 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoCompany Overview:3M is a global innovation company that empowers customers and communities to address their needs with creativity and confidence.Job Description:We are seeking a Customer Support Specialist to join our Global Service Center team in Costa Rica. As a key member of our team, you will play a vital role in providing exceptional customer support...
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Alajuela, Alajuela, Costa Rica 3M A tiempo completoJob OverviewAt 3M, we're seeking a highly motivated and detail-oriented Customer Service Specialist to join our team. As a key member of our customer service team, you'll be responsible for scheduling the return of rental products and providing exceptional customer service.About the RoleThis role requires strong communication and problem-solving skills, as...