Remote Care Specialist
hace 21 horas
About the Role
This position is part of Abbott Laboratories' Customer & Technical Service department. As a Remote Care Specialist, you will work under close supervision in a contact center environment, performing defined work assignments while following established procedures.
Key Responsibilities:
- Exercising customer service and technical skills to respond to remote monitoring inquiries and complaints from healthcare professionals, patients, and internal departments.
- Providing product support for Abbott-proprietary remote care products, including website navigation, mobile device support, telecommunication connectivity, information, setup, and troubleshooting.
- Assisting with projects within the Customer & Technical Service department as assigned.
Qualifications and Skills
To be successful in this role, you should have:
- A high school degree.
- Experience in customer service, product support, IT, telecommunications, or related fields.
- Proficiency in computer systems, including Microsoft Office applications (Word, PowerPoint, Excel, Outlook).
- Full bilingual capabilities in English and Spanish.
- Prior experience in the biotech, bio-instruments, or medical devices industries is an asset.
What We Offer
Abbott Laboratories offers a dynamic work environment that fosters professional growth and development. As a Remote Care Specialist, you will have the opportunity to work collaboratively with colleagues across various departments, supporting the company's Quality Management Systems (QMS) and regulatory requirements.
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