Desktop Support Technician

hace 6 meses


San Jose, Costa Rica Bill Gosling Outsourcing A tiempo completo

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started

We are still growing with new and exciting opportunities – Be a part of our team

Bill Gosling Outsourcing is currently looking for a Desktop Support Technician to add to our Team.

As a Desktop Support Technician, you will: 

Support end users within our business for their basic Information technology related needs in relation to hardware and software.They will assist in troubleshooting issues for organizations to maintain the functionality of our systems ensuring alignment with business goals. They are responsible for the installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for client or colleagues.

They are also accountable for groundwork, installation, and maintenance of end user workstation equipment (laptops/ desktops) and additional peripherals including telco related technology.
The maintenance activities will comprise the removal and replacement of computer devices. Working with computer vendor technical support desks and allied services as per the organizational procedures. The technician is involved in the set-up of software and hardware on various types of operating systems like Windows, Unix, Linux, and many more.

Key Responsibilities

Assist the Helpdesk Support team with Desktop Support tasks such as the secure deployment of workstations, portable devices, keyboard, mice, monitors and telephony equipment Assist the business and operational/support staff with supporting helpdesk related processes, tasks, and project items over a variety of channels including voice, SMS and chat Support IT Department with technology related tasks when required including data center and office cabling Assist with team/ operational training on various applications. Monitor daily operations and enhance processes to maximize technology efficiency. Knowledge of Information Systems in relation to supporting workstations, portable devices, keyboards, mice, monitors, telephony software including hardware and software Champion company core values and other company programs Other duties as assigned

Education

High School Diploma or equivalent / 2 years in Tertiary Education for Philippines and Trinidad & Tobago

Post-Secondary education in a related IT field would be preferred

Knowledge of Information Technology in relation to supporting Hardware and Software

Experience

Minimum six months of successful experience with the Company, or the equivalent Information Technology related experience outside of the Company

Previous experience working with Information Technology Systems in supporting a Windows, Linux or Mac environment for hardware and software.

Certificates, Licenses, & Registration

There are no personal certification, licensing, or registration requirements for this job

Why work with us?

Performance Bonus and Annual merit increase

Birthday day off (paid), Marriage Leave (3 days paid), and Bereavement Leave (3 days paid)

Casual Dress Code

Free counseling sessions

Point-to-point transportation

Asociacionsolidarista

Dental Benefit

SmartFit Partnership

Free parking for all employees

Free coffee/tea all day long

An amazing work culture where you can learn and grow

Opportunities for internal growth within the company

New site – beautiful new office setting with a view

Onsite games room with a rest & relaxation area

About us

Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.

Where are we located?

We are located in the beautiful C.C. El Cafetal in La Ribera de Belén, beside the Marriott.



  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Supporting the Future of BusinessAt Bill Gosling Outsourcing, we are seeking a highly skilled Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support to end-users, troubleshooting issues, and ensuring the smooth operation of our systems.Key Responsibilities:Assist the Helpdesk...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    About the RoleBill Gosling Outsourcing is seeking a skilled Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our end-users, ensuring the smooth operation of our systems and infrastructure.Key ResponsibilitiesProvide technical support and assistance to...


  • San José, Costa Rica Fragomen A tiempo completo

    Job Description About the Role: Fragomen, an AmLaw 100 Firm and the leading global immigration services provider, is seeking a dynamic and experienced Desktop Support Analyst to support PC Hardware, Operating Systems, IT Hardware Inventory, and Device Imaging. Working in a collegial, team-oriented environment, our IT professionals learn from the industry's...

  • Desktop Support Engineer

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    Job OverviewWe are seeking a highly skilled Desktop Support Engineer to join our IT Operations team at Moody's. This is an exciting opportunity for a motivated individual to work with our internal customers and provide top-notch technical support.


  • San José, Costa Rica TD SYNNEX A tiempo completo

    **Overview**: The technical support engineer is responsible for OEM equipment repair, this includes 24x7 technical support of client enterprise server and network infrastructure. This position includes consulting with onsite technicians and customers to solve complex issues and restore service availability, this includes optimizing system performance and...

  • IT Support Agent

    hace 4 semanas


    San José, Costa Rica Now Digital Talent A tiempo completo

    IT Support TechnicianWe are seeking an IT Support Technician to troubleshoot and implement technology solutions that meet end-user business needs in a frontline, on-site role. Responsibilities:This on-site position involves a variety of tasks, including but not limited to: Assembling equipment (Rollouts).Relocating equipment between floors and...

  • IT Support Technician

    hace 6 meses


    San José, Costa Rica MedBill A tiempo completo

    Responsible to the IT Services Manager, this contracting position will provide second-level technical support of technology with Medbill and her MSP client organizations. **Main Job Tasks and Responsibilities** - Shared responsibility for front-line helpdesk support. - Handle support escalations. - Assistance with remote computer deployments. - Perform...


  • San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    About UsAt Infotree Global Solutions, we strive to provide exceptional IT support to our clients.Job SummaryWe are seeking a highly skilled Help Desk/Service Desk Support Specialist to join our team. The successful candidate will be responsible for providing top-notch support for desktop systems, knowledge management, and various software applications.Key...


  • San José, Costa Rica TD SYNNEX A tiempo completo

    **Job Summary**: The Technical Support Technician is responsible for OEM equipment repair; this includes 24x7 technical support of client enterprise server and network infrastructure. This position includes consulting with onsite technicians and customers to solve complex issues and restore service availability, this includes optimizing system performance...


  • San José, San José, Costa Rica Equifax A tiempo completo

    Power your career by joining Equifax, a leading data analytics company. Achieve your true potential in a dynamic and collaborative environment.About UsWe are a team of innovative professionals working together to drive business growth through data-driven insights. Our commitment to excellence is reflected in our comprehensive compensation packages, including...


  • San José, Costa Rica INTEL A tiempo completo

    TD ATA Central Automation Operations team is looking for an Operations Support Technician. This individual will have the opportunity to learn a variety of technical and manufacturing skills, from operations to computing equipment repair and troubleshooting, in a demanding and challenging production environment. In this position you will be providing...

  • Avionics Technician

    hace 3 semanas


    San José, San José, Costa Rica Aar Corp. A tiempo completo

    AAR Corp. is a leading provider of aviation services to the global commercial aerospace and government/defense industries. We combine a customer-centric business model with a comprehensive range of capabilities to help our clients operate more efficiently, reduce costs, and maintain high levels of quality, safety, and service.Job SummaryWe are seeking an...

  • IT Services Technician

    hace 6 meses


    San José, Costa Rica Imprivata A tiempo completo

    Come join a winning team! Here at Imprivata, you’ll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common. A passion for...


  • San José, Costa Rica ClearSource A tiempo completo

    Trade your job for a career at ClearSource! Have you always had a knack for taking things apart and putting them back together? Do you like the idea of helping people with their technical questions? Think of yourself as the key to helping people achieve their ultimate grilling experience. We at ClearSource, strive to find employees who put the customer...


  • San José, Costa Rica TDCR Tech Data Costa Rica A tiempo completo

    Overview: The technical support engineer is responsible for OEM equipment repair, this includes 24x7 technical support of client enterprise server and network infrastructure. This position includes consulting with onsite technicians and customers to solve complex issues and restore service availability, this includes optimizing system performance and...


  • San José, San José, Costa Rica Medbill A tiempo completo

    Medbill seeks a skilled IT Support Technician to provide second-level technical support for technology with our MSP client organizations. This role requires shared responsibility for front-line helpdesk support and handling support escalations.Main ResponsibilitiesShared responsibility for front-line helpdesk support.Handle support escalations.Assist with...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Summary:We are seeking a Technical Support Specialist to provide remote software technical support for Experian EDQ clients. The ideal candidate will have experience in desktop support, help-desk, or IT related support, and be proficient in Windows Server/Linux environment, CLI, and remote desktop technologies.Key Responsibilities:Provide technical...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    **COMPANY OVERVIEW**At Bill Gosling Outsourcing, we strive to create a fun, diverse, and engaging workplace that promotes both personal and professional growth.**POSITION SUMMARY**This Desktop Support Technician position is responsible for providing technical support to end users within our business for their basic information technology related needs in...


  • San José, Costa Rica Equifax A tiempo completo

    End User Support Technician, you will provide higher-level technical support to customers through in-person interaction five days a week in the office. You will assess the nature of the system or service issues and resolve technical or sophisticated support problems through use of independent judgment and advanced problem-solving skills. Additionally, you...


  • San Pedro, Costa Rica CRG Solutions A tiempo completo

    This position is responsible for overseeing the ServiceNow ticket queue at all locations and providing L1 support on these tickets and escalating the tickets to their appropriate resolution group. **ESSENTIAL DUTIES AND RESPONSIBILITIES**: - Should have good knowledge of working on preparing assets for new joiners - Decision making skills in respect of...