Desktop Support Technician
hace 4 semanas
Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started
We are still growing with new and exciting opportunities – Be a part of our team
Bill Gosling Outsourcing is currently looking for a Desktop Support Technician to add to our Team.
As a Desktop Support Technician, you will:
Support end users within our business for their basic Information technology related needs in relation to hardware and software.They will assist in troubleshooting issues for organizations to maintain the functionality of our systems ensuring alignment with business goals. They are responsible for the installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for client or colleagues.
They are also accountable for groundwork, installation, and maintenance of end user workstation equipment (laptops/ desktops) and additional peripherals including telco related technology.
The maintenance activities will comprise the removal and replacement of computer devices. Working with computer vendor technical support desks and allied services as per the organizational procedures. The technician is involved in the set-up of software and hardware on various types of operating systems like Windows, Unix, Linux, and many more.
Key Responsibilities
Assist the Helpdesk Support team with Desktop Support tasks such as the secure deployment of workstations, portable devices, keyboard, mice, monitors and telephony equipment Assist the business and operational/support staff with supporting helpdesk related processes, tasks, and project items over a variety of channels including voice, SMS and chat Support IT Department with technology related tasks when required including data center and office cabling Assist with team/ operational training on various applications. Monitor daily operations and enhance processes to maximize technology efficiency. Knowledge of Information Systems in relation to supporting workstations, portable devices, keyboards, mice, monitors, telephony software including hardware and software Champion company core values and other company programs Other duties as assignedEducation
High School Diploma or equivalent / 2 years in Tertiary Education for Philippines and Trinidad & Tobago
Post-Secondary education in a related IT field would be preferred
Knowledge of Information Technology in relation to supporting Hardware and Software
Experience
Minimum six months of successful experience with the Company, or the equivalent Information Technology related experience outside of the Company
Previous experience working with Information Technology Systems in supporting a Windows, Linux or Mac environment for hardware and software.
Certificates, Licenses, & Registration
There are no personal certification, licensing, or registration requirements for this job
Why work with us?
Performance Bonus and Annual merit increase
Birthday day off (paid), Marriage Leave (3 days paid), and Bereavement Leave (3 days paid)
Casual Dress Code
Free counseling sessions
Point-to-point transportation
Asociacionsolidarista
Dental Benefit
SmartFit Partnership
Free parking for all employees
Free coffee/tea all day long
An amazing work culture where you can learn and grow
Opportunities for internal growth within the company
New site – beautiful new office setting with a view
Onsite games room with a rest & relaxation area
About us
Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.
Where are we located?
We are located in the beautiful C.C. El Cafetal in La Ribera de Belén, beside the Marriott.
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