End User Support Technician

hace 7 días


San José, Costa Rica Equifax A tiempo completo

End User Support Technician, you will provide higher-level technical support to customers through in-person interaction five days a week in the office. You will assess the nature of the system or service issues and resolve technical or sophisticated support problems through use of independent judgment and advanced problem-solving skills. Additionally, you will maintain a log of system issues and convey customer feedback to junior staff to further help with their skill development. You must possess a high level knowledge of the organization's products and services.

**What you will do**
- Contribute with Technical Support to walk up customers at a TechBar.
- Drive Setup & configure laptops, mobile phones, monitors, printers and other IT-related systems in accordance with our established standards.
- Ownership of the Installation End User Computing devices in offices and cubes.
- Deliver new equipment (laptops & accessories) within agreed service levels.
- Perform the Asset Disposition process by removing hard drives and recording serial numbers in the Asset Management system to meet corporate and local requirements.
- Record technical issues and solutions in ServiceNow.
- Monitor the status of open calls and act as the customer’s advocate to ensure calls are resolved promptly.
- Proactively identify and complete projects that add value to the department and/or our customers.
- Point of contact for 3rd party Technology and Facilities vendor/partners (HP, Dell, Xerox, etc)
- Perform other activities as assigned, or as responsibilities dictate.
- Communicate unresolved issues effectively to the next level of support with full troubleshooting documentation.
- Contributing and leveraging knowledge in Global Technical support troubleshooting collaboration channels.
- Help create troubleshooting documentation and runbooks.

**What experience you need**
- High School Diploma / Technical High School Graduate
- Fluent in English skills both oral and written (B2 / C1) Active Cloud Certification is strongly preferred.

**What could set you apart**
- Basic knowledge of Windows Server Operating Systems
- Ability to conduct research into a wide range of computing issues as required
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Solid analytical & problem solving skills
- Exceptional customer service orientation



  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    As a key member of the Equifax team, the End User Software and Hardware Technician will play a crucial role in ensuring that our customers receive top-notch support.The primary responsibilities of this role include:Diagnosing and resolving level one issues in computer hardware and software in mainframe systems such as laptops and PCsInstalling and upgrading...


  • San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!Bill Gosling Outsourcing is currently looking for a Desktop Support Technician to add to our Team.- We are still growing with new and exciting...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedBill Gosling Outsourcing is currently looking for a Desktop Support Technician to add to our Team.- We are still growing with new and exciting...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Key ResponsibilitiesDefine and execute End User Computing Support in CRSSCEngage with other Global Equifax Team Leaders across Service Desk, End-User Technology Help Desk, Back-Office Server Technologies, Telephony, and Real EstateManage local Desk-Support TechniciansProactively review and manage Incident, Problem, and Change processesA single point of...


  • San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!We are still growing with new and exciting opportunities - Be a part of our team!Bill Gosling Outsourcing is currently looking for a Desktop Support...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedWe are still growing with new and exciting opportunities - Be a part of our teamBill Gosling Outsourcing is currently looking for a Desktop Support...


  • San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    **About Us** We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by...


  • San Francisco, Heredia, Costa Rica Marriott Worldwide A tiempo completo

    **Job Summary**We are seeking a Computer Network and Systems Technician to join our team at Marriott Worldwide. As a Computer Network and Systems Technician, you will be responsible for installing, configuring, and maintaining computer networks and systems.Key Responsibilities:Installing, configuring, and maintaining computer networks and systemsProviding...


  • San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo

    **The Ideal Candidate:**We are seeking an experienced Senior IT Solutions Specialist to join our End User Computing team as an EUC Product Line Enablement Lead. The ideal candidate will have a strong background in IT solutions and experience in creating content that drives solution adoption.Main Responsibilities:Collaborate with product management,...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    At Equifax, we are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will provide Level 1 and Level 2 end-user software and hardware support.The End User Support Analyst is responsible for identifying, diagnosing, and resolving level one issues in computer hardware and software in mainframe systems such as...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Key ResponsibilitiesProvide assistance in the installation of peripherals such as printers, scanners, etc.Setup and support video/audio conference equipmentConfigure and troubleshoot AV equipmentSupport presentation/multi-media meeting room requirementsCoordinate with third-party service providers for timely repair of systems under maintenance agreement...

  • Support Center Technician

    hace 4 semanas


    San José, Costa Rica L. L. Bean A tiempo completo

    We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in. **Job Description**: This is a permanent position with a flexible schedule. May work on weekends as part of the 5 days shift Position Purpose:...


  • San José, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.In this role, you will be able to provide remote technical support to the organization's internal associates for their Windows and Mac laptops,...

  • User Experience

    hace 2 semanas


    San José, San José, Costa Rica Western Union A tiempo completo

    **User Experience (UX) and User Interface (UI) Manager**- Santa Ana, Costa Rica**Are you willing to leverage your end-to-end UX skills to conceptualize product designs?Do you aspire to motivate and develop a successful team of specialists?User Experience (UX) and User Interface (UI) Manager.**Motivated by our values: purpose driven, globally minded, and...

  • Help Desk Technician

    hace 3 días


    San José, San José, Costa Rica Quattris Global Ltd A tiempo completo

    **Job Description:**We are looking for a highly skilled Help Desk Technician to join our team at Quattris Global Ltd. As a Help Desk Technician, you will be responsible for resolving service requests and providing excellent customer support.**Company Overview:Quattris Global Ltd. is a leading company in the industry, committed to delivering exceptional...


  • San Francisco, Heredia, Costa Rica Palo Alto Networks A tiempo completo

    Palo Alto Networks is a trailblazer in the cybersecurity industry, and we're looking for a skilled Desktop Support Technician to join our team.As a member of our IT Desktop Support Team, you will provide technical assistance to our employees, both locally and remotely. Your multitasking abilities and expert communication skills will be essential in following...


  • San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    **MAKING LIVES BETTER, ONE CONNECTION AT A TIME** For over 60 years, Bill Gosling Outsourcing has been providing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. We strive to create a fun, diverse,...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    **End User Computing - Governance Reporting & Analysis, AVP**The End User Computing (EUC) Governance Reporting & Analysis, AVP, maintains ownership of the FRSS (Finance and Risk Shared Services) EUC Reduction framework, operating model, controls related monitoring and delivery oversight and creation of any dashboards related to the program.This role will...

  • Support Center Technician

    hace 2 semanas


    San José, Costa Rica L. L. Bean A tiempo completo

    We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside.Come join us.Because on the inside we're all outsiders.And if it's outside, we're all in.**Job Description**:This is a permanent position with a flexible schedule.May work on weekends as part of the 5 days shiftPosition Purpose: Provide solid...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    **MAKING LIVES BETTER, ONE CONNECTION AT A TIME**For over 60 years, Bill Gosling Outsourcing has been providing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing.We strive to create a fun, diverse,...