End User Support Technician

hace 6 meses


San José, Costa Rica Equifax A tiempo completo

End User Support Technician, you will provide higher-level technical support to customers through in-person interaction five days a week in the office. You will assess the nature of the system or service issues and resolve technical or sophisticated support problems through use of independent judgment and advanced problem-solving skills. Additionally, you will maintain a log of system issues and convey customer feedback to junior staff to further help with their skill development. You must possess a high level knowledge of the organization's products and services.

**What you will do**
- Contribute with Technical Support to walk up customers at a TechBar.
- Drive Setup & configure laptops, mobile phones, monitors, printers and other IT-related systems in accordance with our established standards.
- Ownership of the Installation End User Computing devices in offices and cubes.
- Deliver new equipment (laptops & accessories) within agreed service levels.
- Perform the Asset Disposition process by removing hard drives and recording serial numbers in the Asset Management system to meet corporate and local requirements.
- Record technical issues and solutions in ServiceNow.
- Monitor the status of open calls and act as the customer’s advocate to ensure calls are resolved promptly.
- Proactively identify and complete projects that add value to the department and/or our customers.
- Point of contact for 3rd party Technology and Facilities vendor/partners (HP, Dell, Xerox, etc)
- Perform other activities as assigned, or as responsibilities dictate.
- Communicate unresolved issues effectively to the next level of support with full troubleshooting documentation.
- Contributing and leveraging knowledge in Global Technical support troubleshooting collaboration channels.
- Help create troubleshooting documentation and runbooks.

**What experience you need**
- High School Diploma / Technical High School Graduate
- Fluent in English skills both oral and written (B2 / C1) Active Cloud Certification is strongly preferred.

**What could set you apart**
- Basic knowledge of Windows Server Operating Systems
- Ability to conduct research into a wide range of computing issues as required
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Solid analytical & problem solving skills
- Exceptional customer service orientation



  • San José, Costa Rica 360training A tiempo completo

    The Engineer will be responsible for providing technical support and assistance with computer systems, hardware, and software, to 360training’s workforce. This individual must be able to communicate effectively to understand technical problems, as well as research, explain and implement technical solutions. They will be required to have in-depth knowledge...


  • San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    **About Us** We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by...

  • IT Support Agent

    hace 1 mes


    San José, Costa Rica Now Digital Talent A tiempo completo

    IT Support TechnicianWe are seeking an IT Support Technician to troubleshoot and implement technology solutions that meet end-user business needs in a frontline, on-site role. Responsibilities:This on-site position involves a variety of tasks, including but not limited to: Assembling equipment (Rollouts).Relocating equipment between floors and...


  • San Jose, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! We are still growing with new and exciting opportunities – Be a part of our team! Bill Gosling Outsourcing is currently looking for a...


  • San José, Costa Rica INTEL A tiempo completo

    Join the End User Computing (EUC) Operations organization in the IT Enterprise Operations Group (EOG) as an EUC Student Worker resource. We support the Enterprise Operations Group mission and strategic priorities through the evolution, delivery and support of EUC solutions for Personal Computing (PC), Small Form Factor (SFF) devices and imaging (printing)...

  • Front End Developer

    hace 2 meses


    San Francisco, Heredia, Costa Rica Hangar Worldwide A tiempo completo

    **Key Responsibilities:**We are seeking a skilled Front End Developer to join our team at Hangar Worldwide. As a key member of our team, you will be responsible for:Collaborating with cross-functional teams to ensure seamless delivery of web solutionsImplementing user and business requirements through multiple development activitiesMaintaining up-to-date and...


  • San José, San José, Costa Rica Intel A tiempo completo

    Job DescriptionWe are seeking a highly motivated and detail-oriented IT Operations Student Worker to join our End User Computing (EUC) team. As an EUC Student Worker, you will play a critical role in supporting the delivery of EUC solutions for Personal Computing (PC), Small Form Factor (SFF) devices, and imaging for our Costa Rica/LAR sites.In this...


  • San José, Costa Rica TD SYNNEX A tiempo completo

    **Overview**: The technical support engineer is responsible for OEM equipment repair, this includes 24x7 technical support of client enterprise server and network infrastructure. This position includes consulting with onsite technicians and customers to solve complex issues and restore service availability, this includes optimizing system performance and...


  • San José, Costa Rica ClearSource A tiempo completo

    Trade your job for a career at ClearSource! Have you always had a knack for taking things apart and putting them back together? Do you like the idea of helping people with their technical questions? Think of yourself as the key to helping people achieve their ultimate grilling experience. We at ClearSource, strive to find employees who put the customer...


  • San José, Costa Rica INTEL A tiempo completo

    TD ATA Central Automation Operations team is looking for an Operations Support Technician. This individual will have the opportunity to learn a variety of technical and manufacturing skills, from operations to computing equipment repair and troubleshooting, in a demanding and challenging production environment. In this position you will be providing...

  • IT Services Technician

    hace 7 meses


    San José, Costa Rica Imprivata A tiempo completo

    Come join a winning team! Here at Imprivata, you’ll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common. A passion for...


  • San José, San José, Costa Rica Intel A tiempo completo

    About the RoleWe are seeking a skilled Operations Support Technician to join our TD ATA Central Automation Operations team. As an Operations Support Technician, you will have the opportunity to learn a variety of technical and manufacturing skills, from operations to computing equipment repair and troubleshooting.Main Responsibilities:Providing necessary...


  • San José, San José, Costa Rica Equifax A tiempo completo

    We are seeking an experienced Technical Support Manager to lead our End User Computing team in Costa Rica SSC. The ideal candidate will have a strong background in technical support and management, with a focus on delivering high-quality service to our employees.Key Responsibilities:Manage a team of local Desk-Support Technicians to ensure timely and...


  • San José, Costa Rica TD SYNNEX A tiempo completo

    **Job Summary**: The Technical Support Technician is responsible for OEM equipment repair; this includes 24x7 technical support of client enterprise server and network infrastructure. This position includes consulting with onsite technicians and customers to solve complex issues and restore service availability, this includes optimizing system performance...

  • Avionics Technician

    hace 1 mes


    San José, San José, Costa Rica Aar Corp. A tiempo completo

    AAR Corp. is a leading provider of aviation services to the global commercial aerospace and government/defense industries. We combine a customer-centric business model with a comprehensive range of capabilities to help our clients operate more efficiently, reduce costs, and maintain high levels of quality, safety, and service.Job SummaryWe are seeking an...


  • San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    We are committed to empowering consumers to achieve financial recovery and improve their lives. As a global company, we strive to create a diverse team of over 4,000 employees who bring innovative ideas, collaboration spirit, and a passion for achieving breakthrough results.The Level I Service Desk Technician's role is to ensure seamless computer operation...

  • IT Support Specialist

    hace 7 meses


    San José, Costa Rica WPP A tiempo completo

    **WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.** **Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major...


  • San José, Costa Rica Baasi A tiempo completo

    Baasi is committed to making video communication simpler than ever. Our dedicated team works hard on developing products for seamless and effortless online interactions and aims to create a single platform for all communication needs. Join our software development team and help us make it easier for individuals and businesses to connect, collaborate, and...


  • San José, Costa Rica TDCR Tech Data Costa Rica A tiempo completo

    Overview: The technical support engineer is responsible for OEM equipment repair, this includes 24x7 technical support of client enterprise server and network infrastructure. This position includes consulting with onsite technicians and customers to solve complex issues and restore service availability, this includes optimizing system performance and...


  • San José, San José, Costa Rica Critical Mass A tiempo completo

    Are you a skilled developer looking for a new challenge? Do you have a passion for creating innovative and user-friendly front-end solutions?About the Role:Critical Mass is seeking an experienced Senior Front End Developer to join our team. As a key member of our development team, you will be responsible for designing, developing, and maintaining our...