Technical Support Specialist
hace 1 mes
**COMPANY OVERVIEW**
At Bill Gosling Outsourcing, we strive to create a fun, diverse, and engaging workplace that promotes both personal and professional growth.
**POSITION SUMMARY**
This Desktop Support Technician position is responsible for providing technical support to end users within our business for their basic information technology related needs in relation to hardware and software.
**KEY RESPONSIBILITIES**
- Assist the Helpdesk Support team with Desktop Support tasks such as the secure deployment of workstations, portable devices, keyboard, mice, monitors and telephony equipment
- Assist the business and operational/support staff with supporting helpdesk related processes, tasks, and project items over a variety of channels including voice, SMS and chat
- Support IT Department with technology related tasks when required including data center and office cabling
- Monitor daily operations and enhance processes to maximize technology efficiency
- Knowledge of Information Systems in relation to supporting workstations, portable devices, keyboards, mice, monitors, telephony software including hardware and software
- Champion company core values and other company programs
**REQUIRED EXPERIENCE/QUALIFICATIONS**
- High School Diploma or equivalent / 2 years in Tertiary Education for Philippines and Trinidad & Tobago
- Post-Secondary education in a related IT field would be preferred
- Knowledge of Information Technology in relation to supporting Hardware and Software
- Minimum six months successful experience with the Company, or the equivalent Information Technology related experience outside of the Company
- Previous experience working with Information Technology Systems in supporting a Windows, Linux or Mac environment for hardware and software
**WHY WORK WITH US?**
- Performance Bonus and Annual merit increase
- Birthday day off (paid), Marriage Leave (3 days paid), and Bereavement Leave (3 days paid)
- Casual Dress Code
- Free counseling sessions
- Point-to-point transportation
- Asociacion solidarista
- Dental Benefit
- SmartFit Partnership
- Free parking for all employees
- Free coffee/tea all day long
- An amazing work culture where you can learn and grow
- Opportunities for internal growth within the company
- New site - beautiful new office setting with a view
- Onsite games room with a rest & relaxation area
**COMPANY VALUES**
- Never Satisfied - Do you have a fire in your belly to win?
- Able to Grow, Eager - In order to get better, you must crave to learn continually.
- Make Others Better - Simply put, for our business to survive and thrive, it will only happen if we all get better.
- Creativity and Innovation - Methods of doing business are rapidly evolving.
- Have Fun, Energetic - We focus on celebrating our wins along the way, laughing at ourselves and with our peers, and generally having some fun keeps the right balance for the family.
**HOW TO APPLY**
For more information, please check our social media channels.
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