Technical Support Specialist

hace 1 mes


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

**COMPANY OVERVIEW**

At Bill Gosling Outsourcing, we strive to create a fun, diverse, and engaging workplace that promotes both personal and professional growth.

**POSITION SUMMARY**

This Desktop Support Technician position is responsible for providing technical support to end users within our business for their basic information technology related needs in relation to hardware and software.

**KEY RESPONSIBILITIES**

- Assist the Helpdesk Support team with Desktop Support tasks such as the secure deployment of workstations, portable devices, keyboard, mice, monitors and telephony equipment

- Assist the business and operational/support staff with supporting helpdesk related processes, tasks, and project items over a variety of channels including voice, SMS and chat

- Support IT Department with technology related tasks when required including data center and office cabling

- Monitor daily operations and enhance processes to maximize technology efficiency

- Knowledge of Information Systems in relation to supporting workstations, portable devices, keyboards, mice, monitors, telephony software including hardware and software

- Champion company core values and other company programs

**REQUIRED EXPERIENCE/QUALIFICATIONS**

- High School Diploma or equivalent / 2 years in Tertiary Education for Philippines and Trinidad & Tobago

- Post-Secondary education in a related IT field would be preferred

- Knowledge of Information Technology in relation to supporting Hardware and Software

- Minimum six months successful experience with the Company, or the equivalent Information Technology related experience outside of the Company

- Previous experience working with Information Technology Systems in supporting a Windows, Linux or Mac environment for hardware and software

**WHY WORK WITH US?**

- Performance Bonus and Annual merit increase

- Birthday day off (paid), Marriage Leave (3 days paid), and Bereavement Leave (3 days paid)

- Casual Dress Code

- Free counseling sessions

- Point-to-point transportation

- Asociacion solidarista

- Dental Benefit

- SmartFit Partnership

- Free parking for all employees

- Free coffee/tea all day long

- An amazing work culture where you can learn and grow

- Opportunities for internal growth within the company

- New site - beautiful new office setting with a view

- Onsite games room with a rest & relaxation area

**COMPANY VALUES**

- Never Satisfied - Do you have a fire in your belly to win?

- Able to Grow, Eager - In order to get better, you must crave to learn continually.

- Make Others Better - Simply put, for our business to survive and thrive, it will only happen if we all get better.

- Creativity and Innovation - Methods of doing business are rapidly evolving.

- Have Fun, Energetic - We focus on celebrating our wins along the way, laughing at ourselves and with our peers, and generally having some fun keeps the right balance for the family.

**HOW TO APPLY**

For more information, please check our social media channels.



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